ABSTRACT

Automatic SLA Negotiation process has to contain; a) set of services which the CSP will deliver with a complete and specific definition for each service, b) the automatic terms of the agreement should be clearly defined and able to anticipate future problems e.g. (Upgrading Services) c) set of Quality of Service (QoS) metrics in Messina et al., (2014) to measure whether the provider is offering the services as guaranteed, d) an auditing mechanism to monitor the QoS and e) the remedies available to customer and provider if the terms are not satisfied.