– Mediators: recruitment, selection, training and support (Gavin Beckett and Marion Wells)

This chapter looks at the whole process of working with volunteer mediators, from recruitment to selection, then training and ongoing support. It includes an outline of the core content of a typical mediation skills training course, with examples of exercises; and notes on training methods, style, expectations and objectives. It ends with a section on the support and supervision of mediators, including an overview of different models for supervision.