chapter  5
20 Pages

The psychology of rapport: five basic rules

WithMichel St-Yves

This chapter considers the crucial importance of communication skills for effective interviewing. It examines a model for establishing and maintaining rapport developed as a result of research for the Sûreté du Québec,2 Québec, Canada. It concludes by raising questions which indicate the need for further research in this area and by identifying possible areas for fruitful research.