chapter  7
13 Pages

Restructuring Demand and Efficiency

Cases of self-provision tell us something about how utilities and users are jointly implicated in processes of environmental restructuring. In this chapter, we explore cases of innovation in demand-side management (DSM): a concept that has come to inform utility management practices since the 1970s, and which, according to some energy policy experts, represents an opportunity for utilities to draw consumers back into view and engage them as the co-managers of demand, rather than the passive beneficiaries of supply (Gellings, 1996).