Building on the success of two earlier best-selling editions from 2003 and 2011, this benchmark text and highly cited reference work now appears in its third edition. This book is a research-based resource on key aspects of workplace bullying and its remediation, which:

  • Covers the nature and complexities of bullying and harassment in the workplace
  • Presents the evidence on its prevalence, risk groups, antecedents and outcomes
  • Examines cyberbullying and harassment in the digital world
  • Describes the roles of bystanders and the coping possibilities of victims
  • Discusses prevention, intervention, treatment and the management of specific cases
  • Explains legal perspectives, the role of HR and of internal policies

Edited by leading experts in the field and presenting contributions from subject experts, it provides state-of-the-art reviews of the main themes in the field, as well as practical remedies and solutions at individual, organizational and societal levels, providing a much-needed update and expansion of the original work, as the research and literature on this problem with its manifold detrimental effects has expanded radically over the last decade. This book should be of interest to all scholars in the field of organizational behavior and social processes at work. In particular, the book is a much-needed tool for bachelor, master and PhD students, new and experienced researchers in the field, advanced practitioners and policy makers, including labor inspectors, union representatives, HR-personnel, lawyers, management consultants, and counsellors in private practice, family physicians and occupational health practitioners, to name a few. 

part Part I|102 pages

The Nature of the Problem

chapter Chapter One|51 pages

The Concept of Bullying and Harassment at Work

The European Tradition
ByStåle Valvatne Einarsen, Helge Hoel, Dieter Zapf, Cary L. Cooper

chapter Chapter Two|48 pages

By Any Other Name

North American Perspectives on Workplace Bullying
ByLoraleigh Keashly, Stacy Tye-Williams, Karen Jagatic

part Part II|163 pages

Empirical Evidence

chapter Chapter Three|58 pages

Empirical Findings on Prevalence and Risk Groups of Bullying in the Workplace

ByDieter Zapf, Jordi Escartín, Miriam Scheppa-Lahyani, Ståle Valvatne Einarsen, Helge Hoel, Maarit Vartia

chapter Chapter Four|46 pages

Individual Consequences of Being Exposed to Workplace Bullying

ByEva Gemzøe Mikkelsen, Åse Marie Hansen, Roger Persson, Maj Fosgrau Byrgesen, Annie Hogh

chapter Chapter Five|26 pages

Organizational Effects of Workplace Bullying

ByHelge Hoel, Cary L. Cooper, Ståle Valvatne Einarsen

chapter Chapter Six|31 pages

Methodological Issues in the Measurement of Workplace Bullying

ByMorten Birkeland Nielsen, Guy Notelaers, Ståle Valvatne Einarsen

part Part III|188 pages

Explaining the Problem

chapter Chapter Seven|35 pages

Individual Antecedents of Bullying

Personality, Motives and Competencies of Victims and Perpetrators
ByDieter Zapf, Ståle Valvatne Einarsen

chapter Chapter Eight|25 pages

Organizational Risk Factors of Workplace Bullying

ByDenise Salin, Helge Hoel

chapter Chapter Nine|31 pages

Conflict, Conflict Resolution and Workplace Bullying

ByLoraleigh Keashly, Honey Minkowitz, Branda L. Nowell

chapter Chapter Ten|21 pages

The Role of Discrimination in Workplace Bullying

ByDuncan Lewis, Mats Glambek, Helge Hoel

chapter Chapter Eleven|24 pages

The Bystanders of Workplace Bullying

ByKaren Niven, Kara Ng, Helge Hoel

chapter Chapter Twelve|25 pages

Harassment in the Digital World

ByIvana Vranjes, Samuel Farley, Elfi Baillien

chapter Chapter Thirteen|20 pages

Cross-Cultural Perspectives of Workplace Bullying

ByCéleste M. Grimard, Raymond T. Lee

part Part IV|220 pages

Managing the Problem

chapter Chapter Fourteen|39 pages

Prevention and Treatment of Workplace Bullying

An Overview
ByDieter Zapf, Maarit Vartia

chapter Chapter Fifteen|23 pages

Managing Workplace Bullying

The Role of Policies
ByCharlotte Rayner, Duncan Lewis

chapter Chapter Sixteen|20 pages

Human Resource Management and Bullying

Part of the Problem or Part of the Solution?
ByDenise Salin

chapter Chapter Seventeen|21 pages

Investigating Complaints of Bullying and Harassment

ByHelge Hoel, Ståle Valvatne Einarsen

chapter Chapter Eighteen|29 pages

Coping with Bullying at Work

How Do Targets, Bullies and Bystanders Deal with Bullying?
ByMorten Birkeland Nielsen, Eva Gemzøe Mikkelsen, Roger Persson, Ståle Valvatne Einarsen

chapter Chapter Nineteen|33 pages

Inpatient Psychotherapy of Bullying Victims

ByJosef Schwickerath, Dieter Zapf

chapter Chapter Twenty|22 pages

Bullying and the Law

Gradual Progress on a Global Scale
ByDavid C. Yamada

chapter Chapter Twenty One|26 pages

Legal Frameworks for Preventing Work-Related Bullying and Harassment and Ensuring Access to Remedies for Targets

ByRachel Cox, Katherine Lippel