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      Interviewer Effects from a Total Survey Error Perspective
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      Book

      Interviewer Effects from a Total Survey Error Perspective

      DOI link for Interviewer Effects from a Total Survey Error Perspective

      Interviewer Effects from a Total Survey Error Perspective book

      Interviewer Effects from a Total Survey Error Perspective

      DOI link for Interviewer Effects from a Total Survey Error Perspective

      Interviewer Effects from a Total Survey Error Perspective book

      ByKristen Olson, Jolene D. Smyth, Jennifer Dykema, Allyson L. Holbrook, Frauke Kreuter, Brady T. West
      Edition 1st Edition
      First Published 2020
      eBook Published 25 May 2020
      Pub. Location New York
      Imprint Chapman and Hall/CRC
      DOI https://doi.org/10.1201/9781003020219
      Pages 360
      eBook ISBN 9781003020219
      Subjects Behavioral Sciences, Mathematics & Statistics
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      Olson, K., Smyth, J.D., Dykema, J., Holbrook, A.L., Kreuter, F., & West, B.T. (2020). Interviewer Effects from a Total Survey Error Perspective (1st ed.). Chapman and Hall/CRC. https://doi.org/10.1201/9781003020219

      ABSTRACT

      Interviewer Effects from a Total Survey Error Perspective presents a comprehensive collection of state-of-the-art research on interviewer-administered survey data collection. Interviewers play an essential role in the collection of the high-quality survey data used to learn about our society and improve the human condition. Although many surveys are conducted using self-administered modes, interviewer-administered modes continue to be optimal for surveys that require high levels of participation, include difficult-to-survey populations, and collect biophysical data. Survey interviewing is complex, multifaceted, and challenging. Interviewers are responsible for locating sampled units, contacting sampled individuals and convincing them to cooperate, asking questions on a variety of topics, collecting other kinds of data, and providing data about respondents and the interview environment. Careful attention to the methodology that underlies survey interviewing is essential for interviewer-administered data collections to succeed.

      In 2019, survey methodologists, survey practitioners, and survey operations specialists participated in an international workshop at the University of Nebraska-Lincoln to identify best practices for surveys employing interviewers and outline an agenda for future methodological research. This book features 23 chapters on survey interviewing by these worldwide leaders in the theory and practice of survey interviewing. Chapters include:

      • The legacy of Dr. Charles F. Cannell’s groundbreaking research on training survey interviewers and the theory of survey interviewing
      • Best practices for training survey interviewers
      • Interviewer management and monitoring during data collection
      • The complex effects of interviewers on survey nonresponse
      • Collecting survey measures and survey paradata in different modes
      • Designing studies to estimate and evaluate interviewer effects
      • Best practices for analyzing interviewer effects
      • Key gaps in the research literature, including an agenda for future methodological research
      • Chapter appendices available to download from https://digitalcommons.unl.edu/sociw/

      Written for managers of survey interviewers, survey methodologists, and students interested in the survey data collection process, this unique reference uses the Total Survey Error framework to examine optimal approaches to survey interviewing, presenting state-of-the-art methodological research on all stages of the survey process involving interviewers. Acknowledging the important history of survey interviewing while looking to the future, this one-of-a-kind reference provides researchers and practitioners with a roadmap for maximizing data quality in interviewer-administered surveys.

      TABLE OF CONTENTS

      section Section I|30 pages

      History and Overview

      chapter 1|14 pages

      The Past, Present, and Future of Research on Interviewer Effects

      ByKristen Olson, Jolene D. Smyth, Jennifer Dykema, Allyson L. Holbrook, Frauke Kreuter, Brady T. West

      chapter 2|14 pages

      The Legacy of Charles Cannell

      ByPeter V. Miller, Nancy A. Mathiowetz

      section Section II|30 pages

      Training Interviewers

      chapter 3|14 pages

      General Interviewing Techniques: Developing Evidence-based Practices for Standardized Interviewing

      ByNora Cate Schaeffer, Jennifer Dykema, Steve M. Coombs, Rob K. Schultz, Lisa Holland, Margaret L. Hudson

      chapter 4|14 pages

      How to Conduct Effective Interviewer Training: A Meta-Analysis and Systematic Review

      ByJessica Daikeler, Michael Bosnjak

      section Section III|60 pages

      Managing and Monitoring Interviewers and the Survey Process

      chapter 5|14 pages

      Exploring the Mind of the Interviewer: Findings from Research with Interviewers to Improve the Survey Process

      ByRobin Kaplan, Erica Yu

      chapter 6|14 pages

      Behavior Change Techniques for Reducing Interviewer Contributions to Total Survey Error

      ByBrad Edwards, Hanyu Sun, Ryan Hubbard

      chapter 7|16 pages

      Statistical Identification of Fraudulent Interviews in Surveys: Improving Interviewer Controls

      BySilvia Schwanhäuser, Joseph W. Sakshaug, Yuliya Kosyakova, Frauke Kreuter

      chapter 8|14 pages

      Examining the Utility of Interviewer Observations on the Survey Response Process

      ByBrady T. West, Ting Yan, Frauke Kreuter, Michael Josten, Heather Schroeder

      section Section IV|70 pages

      Interviewer Effects and Interview Context and Mode

      chapter 9|14 pages

      Why Do Interviewers Vary in Achieving Interview Privacy and Does Privacy Matter?

      ByZeina N. Mneimneh, Julie A. de Jong, Yasmin A. Altwaijri

      chapter 10|12 pages

      Unintended Interviewer Bias in a Community-Based Participatory Research Randomized Control Trial among American Indian Youth

      ByPatrick Habecker, Jerreed Ivanich

      chapter 11|16 pages

      Virtual Interviewers, Social Identities, and Survey Measurement Error

      ByFrederick G. Conrad, Michael F. Schober, Daniel Nielsen, Heidi Reichert

      chapter 12|14 pages

      Differences in Interaction Quantity and Conversational Flow in CAPI and CATI Interviews

      ByYfke Ongena, Marieke Haan

      chapter 13|12 pages

      Interacting with Interviewers in Text and Voice Interviews on Smartphones

      ByMichael F. Schober, Frederick G. Conrad, Christopher Antoun, Alison W. Bowers, Andrew L. Hupp, H. Yanna Yan

      section Section V|44 pages

      Interviewers and Nonresponse

      chapter 14|14 pages

      Explaining Interviewer Effects on Survey Unit Nonresponse: A Cross-Survey Analysis

      ByDaniela Ackermann-Piek, Julie M. Korbmacher, Ulrich Krieger

      chapter 15|14 pages

      Comparing Two Methods for Managing Telephone Interview Cases

      ByJamie Wescott

      chapter 16|14 pages

      Investigating the Use of Nurse Paradata in Understanding Nonresponse to Biological Data Collection

      ByFiona Pashazadeh, Alexandru Cernat, Joseph W. Sakshaug

      section Section VI|58 pages

      Interview Pace and Behaviors

      chapter 17|16 pages

      Exploring the Antecedents and Consequences of Interviewer Reading Speed (IRS) at the Question Level

      ByAllyson L. Holbrook, Timothy P. Johnson, Evgenia Kapousouz, Young Ik Cho

      chapter 18|14 pages

      Response Times as an Indicator of Data Quality: Associations with Question, Interviewer, and Respondent Characteristics in a Health Survey of Diverse Respondents

      ByDana Garbarski, Jennifer Dykema, Nora Cate Schaeffer, Dorothy Farrar Edwards

      chapter 19|12 pages

      Accuracy and Utility of Using Paradata to Detect Question-Reading Deviations

      ByJennifer Kelley

      chapter 20|14 pages

      What Do Interviewers Learn?: Changes in Interview Length and Interviewer Behaviors over the Field Period

      ByKristen Olson, Jolene D. Smyth

      section Section VII|42 pages

      Estimating Interviewer Effects

      chapter 21|16 pages

      Modeling Interviewer Effects in the National Health Interview Survey

      ByJames Dahlhamer, Benjamin Zablotsky, Carla Zelaya, Aaron Maitland

      chapter 22|12 pages

      A Comparison of Different Approaches to Examining Whether Interviewer Effects Tend to Vary Across Different Subgroups of Respondents

      ByGeert Loosveldt, Celine Wuyts

      chapter 23|12 pages

      Designing Studies for Comparing Interviewer Variance in Two Groups of Survey Interviewers

      ByBrady T. West
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