ABSTRACT

The GCBME Book Series aims to promote the quality and methodical reach of the Global Conference on Business Management & Entrepreneurship, which is intended as a high-quality scientific contribution to the science of business management and entrepreneurship. The Contributions are expected to be the main reference articles on the topic of each book and have been subject to a strict peer review process conducted by experts in the fields. The conference provided opportunities for the delegates to exchange new ideas and implementation of experiences, to establish business or research connections and to find Global Partners for future collaboration.

The conference and resulting volume in the book series is expected to be held and appear annually. The year 2019 theme of book and conference is "Transforming Sustainable Business In The Era Of Society 5.0". The ultimate goal of GCBME is to provide a medium forum for educators, researchers, scholars, managers, graduate students and professional business persons from the diverse cultural backgrounds, to present and discuss their research, knowledge and innovation within the fields of business, management and entrepreneurship. The GCBME conferences cover major thematic groups, yet opens to other relevant topics: Organizational Behavior, Innovation, Marketing Management, Financial Management and Accounting, Strategic Management, Entrepreneurship and Green Business.

section Section 1|136 pages

Financial management and accounting

chapter |6 pages

Analysis of bank efficiency in Indonesia

ByRahmat

chapter |5 pages

Form and document process for implementing ISO 37001:2016 anti-bribery management system

ByR. Aurachman, R.A. Zunaidi, A. Febriani

chapter |4 pages

An effect of bank efficiency on earnings management at ASEAN banks

ByF.N. Nasution, S. Fauzie

chapter |6 pages

Financial performance of waqf institutions in Indonesia

ByM. Iskandar, N. Nugraha

chapter |5 pages

Top management diversity and risk-taking behaviour

ByY.S. Ramli, A.A. Hermawati

chapter |3 pages

Evidence from Indonesia of spillover effects among macroeconomic variables in emerging markets

ByE. Mahpudin, S. Suhono, N. Nursito

chapter |11 pages

What factors influence the accounting information systems

ByA.F. Anggraeni, M.L. Yulianti

chapter |4 pages

The passive and active optimal portfolios

ByD.F. Salim, D. Disman, I. Waspada

chapter |4 pages

Capital structure policy of manufacturing companies in Indonesia

ByMaya Sari, S. Sulastri

chapter |4 pages

The impact of financial derivatives markets on economic growth

ByP. Fariska, N. Nugraha, I. Solikin, M.A. Rohandi

chapter |4 pages

How does working capital and sales volume increase net income?

ByG.S. Manda, D.J. Suyaman, R.L. Batu

chapter |3 pages

Lecturer: rational or irrational

ByA.D. Andriani, B.N. Nugraha

section Section 2|28 pages

Green business

chapter |6 pages

Ecotourism of Sukorejo Liberica Coffee Village as a CSR strategy of petroChina Jabung

ByP.M. Agustini, E.J. Mihardja, T. Widiastuti

chapter |4 pages

Knowledge and lifestyle: A study of green consumer behavior

ByKurniawati, Susanti

chapter |3 pages

Model of business development strategy for cassava farming technology

ByN. Sembiring, N.L. Krisna

section Section 3|46 pages

Innovation, IT, operations and supply chain management

chapter |6 pages

Outpatient waiting time and length of stay in hospitals at West Java

ByD.A. Farmaciawaty, M.H. Basri, I.N. Rachmania, F.B. Widjaja

chapter |4 pages

Stakeholder analysis of national medicine supply system

ByD.A. Farmaciawaty, M.H. Basri, I.N. Rachmania, F.B. Widjaja

chapter |3 pages

The customer satisfaction model on online delivery service

ByN. Nurjanah, A.M. Rezza

chapter |3 pages

Supply chain performance evaluation for tea commodities through the unified modeling language

ByM.A. Sultan, C. Furqon, A. Ciptagustia, M.T. Hidayat

section Section 3|274 pages

Innovation, IT, operations and supply chain management

chapter |3 pages

How can service quality create customer loyalty?

ByL. Lindayani, N.A. Hamdani, A.O. Herlianti, G.A.F. Maulani, T.M.S. Mubarok

chapter |4 pages

Major online purchase: A study on the effect of brand and positive review on iGeneration

ByI. Permana, R. Setiawan, A. Solihat

chapter |5 pages

Could brand image affect companies facing competitiveness?

ByA. Yusuf, R.L. Batu

chapter |4 pages

Brand image and service quality on customer loyality through customer satisfaction

ByA. Sudarso, L. Suryati, I.P.N. Sitepu

chapter |4 pages

Factors affecting customer’s purchase decision to apply household loan credit

ByI.S. Nusannas, R. Hurriyati, M.A. Sultan

chapter |3 pages

School fees as a determinant in choosing a University: A study at Politeknik Pos in Indonesia

ByA.D. Anggraeni, R. Hurriyati, H. Hendrayati

chapter |4 pages

The consumer’s shopping intention during omnichannel shopping journey: Case study Sephora Ritel

ByN. Nurjanah, R. Hurriyati, M.A. Sultan

chapter |6 pages

Purchasing decision analysis of Wuling Confero (Survey at Wuling Suci Branch Office Bandung)

ByM. Rahayu, R. Hurriyati, M.A. Sultan

chapter |7 pages

Satisfaction and revisit intention of tourists in Bandung

ByM.M. Munawar, R. Hurriyati, M.A. Sultan, S.H. Suarsa

chapter |3 pages

Online shopping usage behavior analysis

ByM. Amin, R. Hurriyati, M.A. Sultan

chapter |5 pages

Effect of viral marketing on changes in consumer behavior and decision in using smartphone

ByS. Santoso, R. Hurriyati, M.A. Sultan

chapter |5 pages

Customer-based brand equity in Indonesian logistics courier company

ByD.L. Sumarna, R. Hurryati, M.A. Sultan

chapter |4 pages

Do brand image and brand awareness influence brand loyalty?

ByR. Setiawan, R. Hurriyati, A. Rahayu

chapter |8 pages

Halal tourism: Service differentiation challenges

ByD. Mutmainnah, R. Hurriyati, M.A. Sultan

chapter |4 pages

Impact of customer equity and affective commitment toward loyalty intention

ByE. Supardi, R. Hurriyati, M.A. Sultan

chapter |3 pages

The power of EWOM for online business

ByC. Savitri, R. Huriyati, H. Hendrayati

chapter |4 pages

Corporate reputation and its impact on customer citizenship behavior

ByR.S. Billqis, L.A. Wibowo, H. Hendrayati

chapter |4 pages

Price and service quality of online transportation provider

ByR. Setiawan, N.A. Hamdani, G.A.F. Maulani, I. Permana

chapter |3 pages

Analyzing customer equity in the telecommunication industry

ByV. Silviana, H. Hendrayati, P.D. Dirgantari

chapter |3 pages

The impact of brand equity and customer satisfaction on bank customer loyalty

ByF.A. Fauzan, H. Hendrayati

chapter |5 pages

Brand image in the selection of perfume refill

ByH. Sujono, H. Hendrayati

chapter |3 pages

The effect of advertising media and message towards purchasing decisions

ByD.N. Nisrina, H. Hendrayati

chapter |3 pages

The effect of atmosphere on visiting decision

ByY. Yuliawati, R. Hurriyati, L.A. Wibowo, V. Gaffar

chapter |3 pages

The influence of brand preference on purchase intention of female E-Commerce consumers

ByB.Prasetiyo, R. Hurriyati, H. Hendrayati

chapter |7 pages

How can digital marketing influence the purchasing decisions on lazada.co.id?

ByR.L. Batu, I. Krisnawati, I.A. Ubaidi, H. Rais

chapter |4 pages

The analysis of brand trust in increasing brand loyalty

ByP.D. Dirgantari, F.A. Pratiwi, Rd.D.H. Utama, Sumiyati

chapter |5 pages

Analyzing the influence of firm-generated content on consumer purchase intention

ByC.R. Joyosugito, N. Sobari

chapter |4 pages

Determinant of service value and its implication on public trust: A study on the social security agent members

ByS. Mufattahah, I.Primina Sucherly, W.O.Z. Muizu

chapter |4 pages

Consumer-brand relationship of courier service users: The role of brand experience as an antecedent of CBR

ByA.M. Rezza, R. Hurriyati, Disman, L.A. Wibowo

chapter |5 pages

The behavioural analysis of #Racheluntukdonggala campaign from Rachel Vennya account on Kitabisa.com

ByI.I. Wahyuni, D.S. Fithrah, G.F. Adilla

chapter |3 pages

Managing service quality toward customer satisfaction of Panin Dubai Syariah Bank

ByD. Mayangsari, R. Hurriyati, D. Disman, L.A. Wibowo

chapter |4 pages

The role of online community in maintaining the brand image

ByD.S.F. Ali, I.I. Wahyuni

chapter |5 pages

The relationship user satisfaction with service website: An empirical study of STIE Inaba Bandung

ByA. Rachman, E. Herlinawati, R.N. Sumawidjaja

chapter |4 pages

The effect of servicescape in Tasik Halal Culinary Festival on the image of Tasikmalaya

ByT.A. Koeswandi, S. Sulastri, A. Fauziyah

part Section 5|140 pages

Organizational behavior, leadership and human resources management

chapter |5 pages

Work–life balance and subjective well-being among employees on life science company in Indonesia

ByG. Gunawan, Y. Nugraha, M. Sulastiana, D. Harding

chapter |4 pages

A behavioral model of unethical behavior in public service for villagers

ByR. Ambarwati, A.W. Mudjib

chapter |4 pages

Citizen trust in local government: Explaining the role of village service

ByR. Ambarwati, F.F. Lestariana

chapter |4 pages

Do creativity and innovation affect employee performance

ByJ. Alisa, E. Ahman

chapter |5 pages

Comparison of ISO 9001:2015 and ISO 21001:2018 for implementation in educational institution

ByR. Aurachman, L. Studiyanti, A. Febriani

chapter |4 pages

Problem and challenge in university goal setting for performance management system in Indonesia

ByR. Aurachman, D.B. Baskara, A. Febriani

chapter |5 pages

The effect of organizational structure on the implementation of knowledge sharing

ByF.J. Islamy, D.A.A. Mubarok

chapter |3 pages

The effectiveness of gamification on students’ attitude toward teamwork

ByS.M.N. Rahmah, N.A.R. Putranto, N.L. Krisna

chapter |6 pages

An analysis of learning organization application at PT. Setiajaya Mobilindo – a Toyota service center

BySarwania, E. Nurzaman, N.L. Krisna, M.S. Adhy

chapter |4 pages

Financial literacy, rationality, and social control in consumptive students

ByTetep, N.A. Hamdani, T. Widyanti, A. Darojat

chapter |4 pages

Social capital and entrepreneurial motives among students in East Preanger Indonesia

ByTetep, A. Suherman, L. Dianah, Y. Susanti, G.A.F. Maolani

chapter |4 pages

Stakeholder engagement and business sustainability

ByA. Sulaeman, E. Tisnawatisule, Hilmiana, M.F. Cahyandito

section Section 6|122 pages

Strategic management, entrepreneurship and contemporary issues

chapter |5 pages

Ethical leadership and performance appraisal satisfaction: The mediating role of trust

ByI. Nazaruddin, H. Sofyani, C.M. Putri, E.S. Fatmaningrum, F. Wahyuni

chapter |6 pages

Factors affecting micro business perceptions on using electronic payment (e-payment) in Bandung City

ByN.A. Arafa, C. Wijayangka, B.R. Kartawinata

chapter |4 pages

The influence of co-creation on creative industry performance in Indonesia

ByR.N. Sumawidjaja, S. Suryana, E. Ahman, A. Machmud

chapter |7 pages

Entrepreneurial environment in entrepreneurial motivations: An exploration study

ByB.L. Nuryanti, R.D.H. Utama, R.A. Tammie

chapter |4 pages

Competitive advantages strategy of rural banks in West Java

ByU. Supriatna, A. Rahayu, L.A. Wibowo, M.D. Sugiharto

chapter |3 pages

Determining factors of entrepreneur students

ByE. Ustha, A. Rahayu, L.A. Wibowo

chapter |4 pages

Conceptual framework of innovation strategy in SMEs

ByN.A. Hamdani, D. Disman, A. Rahayu, R. Hurriyati

chapter |4 pages

Lecturer management at As-Syafi’iyah Islamic University (case study on human capital)

ByS. Lestari, M. Akbar, B. Santoso

chapter |4 pages

How important is strategic knowledge creation for SMEs?

ByN.A. Hamdani, A.O. Herlianti

chapter |4 pages

Social media exposure: Effects on barbershop performance in Indonesia

ByN.A. Hamdani, G.A.F. Maulani

chapter |5 pages

Prediction and mitigation of ship accidents mortality rate

ByA.B. Arnanto, A. Subroto

chapter |4 pages

Digital entrepreneurship: Platform strategy from the perspective of leather entrepreneurs in Garut

ByI. Permana, S. Nugraha, N.A. Hamdani, A.O. Herlianti

chapter |4 pages

Rapid changes: Strategic flexibility in higher education

ByG.A.F. Maulani, D. Disman, A. Rahayu, R. Hurriyati

chapter |4 pages

Innovation strategy of coffee industry

ByN.A. Hamdani, D. Disman, A. Rahayu, R. Hurriyati

chapter |5 pages

Information technology resources in barbershop MSME business in Indonesia

ByG.A.F. Maulani, S. Nugraha, N.A. Hamdani, T.M.S. Mubarok