Uniquely, this book gives consumers a voice and regales tales of their experiences. These stories are complemented by the tales told by healthcare practitioners about their real-world constraints and evolving insights that have shifted their work focus. In the third section, work design strategists help the reader reimagine a better way to design the delivery of healthcare services and environments using human factors approaches. This interesting title:

  • Covers real-world cases of people subject to an imperfect healthcare system
  • Helps people understand the practical challenges affecting healthcare service delivery
  • Champions new strategies to help people construct health, and to consider systems that will support these approaches
  • Represents a broad array of healthcare settings

Healthcare Insights is well-suited to senior undergraduate, graduate students, practitioners, educators, and researchers in diverse fields, including healthcare administration and management, healthcare governance, human factors and ergonomics, service design, systems engineering, medicine, occupational health and return to work, allied health, work health and safety, workforce strategy, and architecture and design.

Chapters 8 and 14 of this book are freely available as a downloadable Open Access PDF at https://www.crcpress.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license.

part I|54 pages

Consumer Stories

chapter 1|8 pages

When Alarms No Longer Cause Alarm

chapter 2|8 pages

‘Patients Should Be Seen, Not Heard’

Patient-Absent Care after a Cancer Diagnosis in the Hospital Setting

chapter 5|11 pages

Constructing Health by Gut Instinct

Back to Basics

part II|71 pages

Practitioner Stories

chapter 9|11 pages

Building Health Resilience and Capacity through Functional Medicine Nutrition

My Journey as a Disenfranchised Biomedical Scientist

chapter 10|9 pages

From Rehabilitation to Prevention and Work Design

The Journey of a Healthcare Practitioner

chapter 12|11 pages

Returning to Work

The Impact of Healthcare on Workers Recovering from Workplace Injury

chapter 13|15 pages

Biomechanics in Healthcare Design

Two Personal Journeys

part III|128 pages

Work Designer Stories

chapter 15|21 pages

Sensational Work

The Importance of Sensory-Based Design in Healthcare Service Delivery

chapter 18|13 pages

Good Work in the Emergency Department

A Journey through Discovery, Design, and Realisation

chapter 19|2 pages

It Happened on a Wednesday

A Reflection on an Emergency Department Admission

chapter 20|3 pages

Reflections on Work Design

chapter 21|16 pages

The Restorative Potential of Older Australians Receiving Aged Care Services

A Matter of Policy and Practice