This book is the 3rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients. This volume continues the lines of thought in the first two books. Where the first volume provided the rationale and basic concepts of RHC and the second teased out the everyday clinical activities which adjust and vary to create safe care, this book will look more closely at the connections between the sharp and blunt ends. Doing so will break new ground, since the systematic study in patient safety to date with few exceptions has been limited.

part I|56 pages

Problems and Issues

chapter 1|16 pages

Towards a Resilient and Lean Health Care

ByTarcisio Abreu Saurin, Caroline Brum Rosso, Lacey Colligan

chapter 3|10 pages

Recovery to Resilience: A Patient Perspective

ByCarolyn Canfield

chapter 4|10 pages

Is System Resilience Maintained at the Expense of Individual Resilience?

ByAnne-Sophie Nyssen, Pierre Bérastégui

chapter 5|10 pages

Challenges in Implementing Resilient Health Care

BySheuwen Chuang, Erik Hollnagel

part II|72 pages


chapter 6|9 pages

Exploring Ways to Capture and Facilitate Work-as-Done That Interact with Health Information Technology

ByKazue Nakajima, Shinichi Masuda, Shin Nakajima

chapter 7|18 pages

Resilience Work-as-Done in Everyday Clinical Work

ByAndrew Johnson, Paul Lane

chapter 8|14 pages

Understanding Resilient Clinical Practices in Emergency Department Ecosystems

ByJeffrey Braithwaite, Robyn Clay-Williams, Garth S. Hunte, Robert L. Wears

chapter 9|8 pages

Reporting and Learning: From Extraordinary to Ordinary

ByMark A. Sujan, Simone Pozzi, Carlo Valbonesi

chapter 10|8 pages

Reflections on Resilience: Repertoires and System Features

ByRichard I. Cook, Mirjam Ekstedt

part III|50 pages

Methods and Solutions

chapter 12|10 pages

Modelling Resilience and Researching the Gap between Work-as-Imagined and Work-as-Done

ByJanet E. Anderson, Alastair J. Ross, Peter Jaye

chapter 13|10 pages

Simulation: Closing the Gap between Work-as-Imagined and Work-as-Done

ByMary Patterson, Ellen S. Deutsch, Lisa Jacobson

chapter 14|10 pages

Realigning Work-as-Imagined and Work-as-Done: Can Training Help?

ByRobyn Clay-Williams, Jeffrey Braithwaite

chapter 15|8 pages

Resilient Procedures: Oxymoron or Innovation?

ByRobert L. Wears, Garth S. Hunte

chapter 16|8 pages

Conclusion: Pathways Towards Reconciling WAI and WAD

ByJeffrey Braithwaite, Robert L. Wears, Erik Hollnagel