This volume provides an exceptional perspective on the nature, evolution, contributions and future of the field of Cognitive Systems Engineering (CSE). It is a resource to support both the teaching and practice of CSE. It accomplishes this through its organization into two complementary approaches to the topic. The first is an historical perspective: In the retrospections of leaders of the field, what have been the seminal achievements of cognitive human factors? What are the "lessons learned" that became foundational to CSE, and how did that foundation evolve into a broader systems view of cognitive work? The second perspective is both pedagogical and future-looking: What are the major conceptual issues that have to be addressed by CSE and how can a new generation of researchers be prepared to further advance CSE? Topics include studies of expertise, cognitive work analysis, cognitive task analysis, human performance, system design, cognitive modeling, decision making, human-computer interaction, trust in automation, teamwork and ecological interface design. A thematic focus will be on systems-level analysis, and such notions as resilience engineering and systems-level measurement. The book features broad coverage of many of the domains to which CSE is being applied, among them industrial process control, health care, decision aiding and aviation human factors. The book’s contributions are provided by an extraordinary group of leaders and pathfinders in applied psychology, cognitive science, systems analysis and system design. In combination these chapters present invaluable insights, experiences and continuing uncertainties on the subject of the field of CSE, and in doing so honor the career and achievements of Professor David D. Woods of Ohio State University.

part I|75 pages

The Evolution and Maturation of CSE

chapter 1|4 pages


ByPhilip J. Smith, Robert R. Hoffman

chapter 2|18 pages

Many Paths, One Journey: Pioneers of Cognitive Systems Engineering

ByRobert R. Hoffman

chapter 3|28 pages

On the Origins of Cognitive Systems Engineering

Personal Reflections
ByDavid D. Woods

chapter 4|24 pages

Medication Reconciliation Is a Window into “Ordinary” Work

ByRichard I. Cook

part II|39 pages

Understanding Complex Human–Machine Systems

chapter 6|18 pages

Understanding Cognitive Work

ByPenelope Sanderson

part III|210 pages

Designing Effective Joint Cognitive Systems

chapter 7|18 pages

Adaptation in Sociotechnical Systems

ByShawn A. Weil, Jean MacMillan, Daniel Serfaty

chapter 8|28 pages

A Taxonomy of Emergent Trusting in the Human–Machine Relationship

ByRobert R. Hoffman

chapter 9|16 pages

Improving Sensemaking through the Design of Representations

ByJohn M. Flach, Kevin B. Bennett

chapter 10|28 pages

Making Brittle Technologies Useful

ByPhilip J. Smith

chapter 11|14 pages

Design-Induced Error and Error-Informed Design: A Two-Way Street

ByNadine Sarter

chapter 12|6 pages

Speaking for the Second Victim

BySidney W. A. Dekker

chapter 13|18 pages

Work, and the Expertise of Workers

ByAmy R. Pritchett

chapter 14|22 pages

Designing Collaborative Planning Systems

Putting Joint Cognitive Systems Principles to Practice
ByEmilie M. Roth, Elizabeth P. DePass, Ronald Scott, Robert Truxler, Stephen F. Smith, Jeffrey L. Wampler

chapter 16|14 pages

A One-Day Workshop for Teaching Cognitive Systems Engineering Skills

ByGary Klein, Laura Militello, Cindy Dominguez, Gavan Lintern

chapter 17|18 pages

From Cognitive Systems Engineering to Human Systems Integration

A Short But Necessary Journey
ByLawrence G. Shattuck

part IV|14 pages


chapter 18|12 pages

Future Directions for Cognitive Engineering

ByKaren M. Feigh, Zarrin K. Chua