ABSTRACT

Despite continued interest in Cognitive Work Analysis (CWA) techniques for the analysis and design of complex, human-technology systems, few published accounts exist that document all of the five recommended phases of CWA in real world applications. Delineating a work-centered conceptual framework that guides the design of technology, Applications

chapter 1|14 pages

Advances in the Application of Cognitive Work Analysis

ByCATHERINE M. BURNS, ANN M. BISANTZ

chapter 2|34 pages

From Work Domains to Worker Competencies: A Five-Phase CWA

ByRYAN M. KILGORE, OLIVIER STCYR, AND GREG A. JAMIESON

chapter 3|20 pages

Work Domain Analysis Using the Abstraction Hierarchy: Two Contrasting Cases

ByANN M. BISANTZ, NATALIA MAZAEVA

chapter 7|26 pages

A Cognitive Work Analysis of Cardiac Care Nurses Performing Teletriage

ByCATHERINE M. BURNS, YUKARI ENOMOTO, KATHRYN MOMTAHAN

chapter 10|26 pages

Pragmatic Use of Cognitive Work Analysis in System Design: Extending Current inking by Adapting the Mapping Principle

ByWILLIAM ELM, JAMES GUALTIERI, JIM TITTLE, SCOTT S. POTTER, BRIAN MCKENNA

chapter 11|26 pages

Integrated Constraint Evaluation: A Framework for Continuous Work Analysis

ByJOHN FLACH, DAN SCHWARTZ, APRIL BENNETT, SHELDON RUSSELL, TOM HUGHES

chapter 12|20 pages

On an Ontological Foundation for Work Domain Analysis

ByERIC LITTLE

chapter 13|36 pages

e eoretical Foundation of Cognitive Work Analysis

ByGAVAN LINTERN