Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry

part |2 pages

Section I. Comprehending Complexity: Solutions for Understanding the Usability of Information

chapter 1|14 pages

Usability of Complex Information Systems

ByMichael J. Albers

chapter 3|20 pages

Language Complexity and Usability

ByNathan Jahnke

part |2 pages

Section II. Theorizing Complexity: Ideasfor Conceptualizing Usability and Complex Systems

part |2 pages

Section III. Designing for Complexity: Methods of Conceptualizing Design Needs ofComplex Systems

part |2 pages

Section IV. Practical Approaches: Methods for Evaluating Complexity

chapter 12|28 pages

Tapping into Desirability in User Experience

ByCarol M. Barnum, Laura A. Palmer

chapter 13|24 pages

Novel Interaction Styles, Complex Working Contexts, and the Role of Usability

ByDavid Golightly, Mirabelle D’Cruz, Harshada Patel, Michael Pettitt, Sarah Sharples, Alex W. Stedmon, and John R. Wilson

chapter 14|28 pages

Information Usability Testing as Audience and Context Analysis for Risk Communication

ByDonna J. Kain, Menno de Jong, and Catherine F. Smith