Advances in the Human Side of Service Engineering | James C. Spohrer,

Book

Advances in the Human Side of Service Engineering

ABSTRACT

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

TABLE OF CONTENTS

part |2 pages

Section I. Health Services

chapter 1|10 pages

Service process visualization in nursing-care service using state transition model

chapter 2|8 pages

Self-service for personal health monitoring and decisions

chapter 3|4 pages

A study of the productivity enhancement in medical practice by the introduction of a handheld tablet computer

part |2 pages

Section II. Service Innovation

chapter 4|10 pages

Human-centric approach of value proposition in new generation digital business

chapter 5|11 pages

Value co-creation in R&D

chapter 6|10 pages

Social networks for outsourcing and developing a firm's creativity

chapter 7|16 pages

Creativity and learning in the practices of service innovation

chapter 8|10 pages

Service design to evoke users' enthusiasm - Proposal and evaluation of a museum information providing service

chapter 9|10 pages

Ergonomics at home: Contribution to the design of a smart home lighting service

chapter 10|9 pages

Designing a mobile-based banking service: The MOBSERV Project

part |2 pages

Section III. Societal Factors

chapter 11|11 pages

Human centered system integration (HCSI): Case study of elderly care service design

chapter 12|10 pages

Integrating healthcare service with ambient interactive systems: Conceptual framework

chapter 13|10 pages

Entrusting the reply of satisfaction or physical condition for services to unconscious responses reflecting activities of autonomic nervous system

chapter 14|11 pages

The intelligent space for the elderly - Including activity detection

chapter 15|10 pages

Patient engagement – implications to service engineering

part |2 pages

Section IV. Service System Frameworks

chapter 16|10 pages

A distributed-cognition based method for finding social feature opportunities in business services

chapter 17|10 pages

Distributed cognition, service science and 3D multi-user virtual environments

chapter 18|14 pages

The role of positive emotions in the creation of positively deviant Business to Busines services: Examination of employee and customer perceptions

chapter 19|7 pages

Change in organization - emerging situations, character and praxis

chapter 20|11 pages

Using a business ecosystem network to expose and predict budgetary risk caused by various human factors

chapter 21|10 pages

Computational modeling of real-world services for a co-creative society

chapter 22|10 pages

Case study analysis of higher education and industry partnership service delivery

chapter 23|10 pages

Co-producing value through public transit information services

chapter 24|8 pages

Integrating a user interface design environment into SOA and service engineering

chapter 25|6 pages

B to B (business to business) product planning and platform making by the business user model

part |2 pages

Section V. Service Design

chapter 26|13 pages

User eXperience in service design: Defining a common ground from different fields

chapter 27|6 pages

A proposal of the service design method and the service example based on human design technology

chapter 28|10 pages

Facilitating service development in a multi-agent environment: Different roles of consultancy

chapter 29|10 pages

Three approaches to co-creating services with users

chapter 30|11 pages

Interactive design method based on structured-scenario

chapter 31|10 pages

Black female voices: Designing an HIV health information artifact

part |2 pages

Section VI. Organizations and Change

chapter 32|10 pages

Smart governance to mediate human expectations and systems context interactions

chapter 33|10 pages

Governing human relations to promote local service systems in processes of internationalization

chapter 34|10 pages

A VSA communication model for service systems governance

chapter 35|10 pages

The ARISTOTELE project for governing human capital intangible assets: A service science and viable systems perspective

chapter 36|10 pages

Human resources for governing business dynamics. The viable systems approach

chapter 37|10 pages

Modeling cooperative behaviors in innovation networks: An empirical analysis

chapter 38|10 pages

Introduction of computer supported quality control circle in a Japanese cuisine restaurant

chapter 39|10 pages

Leading change by playing: Design and implementation of a management game for aviation ground services

chapter 40|11 pages

Incorporating Kano's model and Markov chain into Kansei Engineering in services

chapter 41|10 pages

A comparative analysis of lean techniques

chapter 42|11 pages

An analysis of the impact of lean on safety

part |2 pages

Section VII. Value Co-Creation and Customers

chapter 43|10 pages

Value orchestration platform: Model and strategies

chapter 44|9 pages

Service space communication by voice tweets in nursing

chapter 45|11 pages

Service modeling of compliments and complaints and its implications for value co-creation

chapter 46|13 pages

Co-creating value to increase service productivity – impacts of outputs and inputs for the product-supporting service value chain