ABSTRACT

Tourism in Turbulent Times presents an international review of the challenges faced by the world's largest industry and governments around the world to provide safe and enjoyable experiences for visitors. The book draws on the background and expertise of contributors from 11 countries, representing scholars, government officers and industry practitioners. It addresses traditional concerns for tourism (such as crime) as well as emerging challenges posed by the global movement of infectious disease and terrorism. These topics are examined by specialists who share a view that tourism can weather turbulent times through adopting appropriate risk management strategies and continuing to provide quality service for customers.

This book differs from other texts on the market by including a large group of tourism industry practitioners as contributors. These writers practice the principles they espouse and have critical insight into the real world issues facing the tourism industry. They are also very committed to finding best practice solutions to the challenges facing their industry. The book will therefore be of particular interest to tourism managers and policy makers since it provides relevant information for the important decisions they need to make.

Throwing the net wide to include medicine, law, psychology, sociology, education and hard science means that a wide range of perspectives are available to address global business, insurance, security, and policy questions in this emerging area of tourism. Shocks such as the terrorist attacks of 11 September 2001, SARS and the more recent Asian Tsunami have made the tourism industry very conscious of the need to protect its customers. This book highlights the positive responses made by various sectors of the industry at destination, national and international levels. It also examines the growing adventure tourism market, characterised by small operators who need good risk management practices to weather adverse global events, as well as run a financially viable small business. Such a wide set of perspectives will be very valuable to both students and tourism professionals.

chapter |18 pages

Introduction

ByJeff Wilks, Donna Pendergast, Peter Leggat

chapter |16 pages

Current Issues in Tourist Health, Safety and Security

ByJeff Wilks

part |58 pages

Health

chapter |16 pages

Travel Medicine and Tourist Health

ByPeter Leggat

chapter |16 pages

Travel Insurance and Aeromedical Evacuation

ByPeter Leggat, Peter Aitken

chapter |9 pages

Tourism and SARS

ByAnnelies Wilder-Smith

chapter |14 pages

Local Health Impacts of Tourism

ByClaire Schmierer, Mervyn Jackson

part |92 pages

Safety and security

chapter |14 pages

Terrorism and Tourism

ByPeter E. Tarlow

chapter |14 pages

Crime and Tourism

ByPeter E. Tarlow

chapter |16 pages

Current Issues in Travel and Tourism Law

ByDavid Grant, Stephen Mason, Malcolm Khan, Rob Davis

chapter |20 pages

Natural Disaster Management

ByAlison Specht

chapter |12 pages

Tourist Gut Reaction: Food Safety and Hygiene Issues

ByDonna Pendergast

chapter |14 pages

Tourist Injury

ByTim A. Bentley, Stephen J. Page

part |62 pages

Adventure

chapter |14 pages

Risk Management in Outdoor Adventure Tourism

ByDamian Morgan, Kay Dimmock

chapter |13 pages

Tourist Trauma in National Parks

ByTravis W. Heggie

chapter |18 pages

Safety in the Dive Tourism Industry of Australia 1

ByChristopher Coxon

chapter |14 pages

Surf Beach Risk and Safety

ByDamian Morgan

part |90 pages

Government and industry initiatives

chapter |16 pages

The World Tourism Organization Safety and Security Program 1

ByWilks Jeff, Handszuh Henryk

chapter |14 pages

Developing Tourism Safety and Security in the Kingdom of Saudi Arabia 1

ByJeff Wilks, Faisal Al-Mubarak

chapter |13 pages

Bali Bombings: A Whole of Government Response 1

ByJeff Roach, Ian Kemish

chapter |12 pages

A Travel Industry Perspective on Government Travel Advisories

ByDavid Beirman

part |16 pages

Conclusions