Skip to main content
Taylor & Francis Group Logo
    Advanced Search

    Click here to search products using title name,author name and keywords.

    • Login
    • Hi, User  
      • Your Account
      • Logout
      Advanced Search

      Click here to search products using title name,author name and keywords.

      Breadcrumbs Section. Click here to navigate to respective pages.

      Book

      Leadership as Emotional Labour
      loading

      Book

      Leadership as Emotional Labour

      DOI link for Leadership as Emotional Labour

      Leadership as Emotional Labour book

      Management and the 'Managed Heart'

      Leadership as Emotional Labour

      DOI link for Leadership as Emotional Labour

      Leadership as Emotional Labour book

      Management and the 'Managed Heart'
      Edited ByMarian Iszatt-White
      Edition 1st Edition
      First Published 2012
      eBook Published 12 September 2012
      Pub. Location London
      Imprint Routledge
      DOI https://doi.org/10.4324/9780203098400
      Pages 256
      eBook ISBN 9780203098400
      Subjects Economics, Finance, Business & Industry, Social Sciences
      Share
      Share

      Get Citation

      Iszatt-White, M. (Ed.). (2012). Leadership as Emotional Labour: Management and the 'Managed Heart' (1st ed.). Routledge. https://doi.org/10.4324/9780203098400

      ABSTRACT

      Even if we don’t realise it, most of us are now familiar with the idea of ‘emotional labour’; that ‘service with a smile’ which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think.

      This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles – specifically those of leaders or managers – where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off ones. The book contends that these differences contribute unique characteristics to the nature of the emotional labour required and expounds and explores this new genus within the ‘emotional labour’ species. The main theme of this book is the explication and exploration of emotional labour in the context of leadership and management. As such, it focuses both on how our understanding of emotional labour in this context enriches the original construct and where it deviates from it.

      By exploring these issues at the level of situated practices and the real world, real time experiences of leaders, the book seeks to make an innovative and nuanced contribution to our understanding of the emotional element within ‘leadership work’.

      TABLE OF CONTENTS

      chapter 1|13 pages

      Introduction: the ‘Managed Heart’

      ByMARIAN ISZATT-WHITE

      chapter 2|23 pages

      Leadership as emotional labour: so what’s new?

      ByMARIAN ISZATT-WHITE

      chapter 3|19 pages

      Leadership as emotional and compassionate labour: managing the human side of the enterprise

      ByJOAN V. GALLOS

      chapter 4|24 pages

      Getting to the ‘heart’ of leaders doing emotional labour: a methodological, theoretical and empirical contribution

      ByDALVIR SAMRA-FREDERICKS

      chapter 5|26 pages

      How leading with emotional labour creates common identities

      ByRONALD H. HUMPHREY

      chapter 6|23 pages

      The ‘Managed Heart’ of leaders: the role of emotional intelligence

      ByFRANCES M. PEART, AMANDA ROAN, NEAL M. ASHKANASY

      chapter 7|24 pages

      Truth, authenticity and emotional labour: a practitioner’s perspective

      BySUE INGRAM AND MARIAN ISZATT-WHITE

      chapter 8|20 pages

      Middle managers’ emotional labour in disseminating culture change: a case study in the requirement for changing values

      BySHARON TURNBULL

      chapter 9|19 pages

      Valuing employees: management rhetoric, employee experiences and the implications for leadership

      ByMARIAN ISZATT-WHITE

      chapter 10|28 pages

      Games leaders play: using Transactional Analysis to understand emotional dissonance

      BySARA LODGE

      chapter 11|16 pages

      Conclusions: management and the ‘Managed Heart’

      ByMARIAN ISZATT-WHITE
      T&F logoTaylor & Francis Group logo
      • Policies
        • Privacy Policy
        • Terms & Conditions
        • Cookie Policy
        • Privacy Policy
        • Terms & Conditions
        • Cookie Policy
      • Journals
        • Taylor & Francis Online
        • CogentOA
        • Taylor & Francis Online
        • CogentOA
      • Corporate
        • Taylor & Francis Group
        • Taylor & Francis Group
        • Taylor & Francis Group
        • Taylor & Francis Group
      • Help & Contact
        • Students/Researchers
        • Librarians/Institutions
        • Students/Researchers
        • Librarians/Institutions
      • Connect with us

      Connect with us

      Registered in England & Wales No. 3099067
      5 Howick Place | London | SW1P 1WG © 2022 Informa UK Limited