Explore the latest groundbreaking e-government insider information!

The World of E-Government investigates how electronic communication is helping to revolutionize democracies across the globe. Using case studies, cutting-edge research, and commentary from some of the field’s foremost researchers, practitioners, and industry leaders, this first-of-its-kind volume explores the enormous future potential of e-government as it links all world citizens locally, regionally, nationally, and internationally. This pioneering text offers the experiences of many leading countries using electronic government, showing you what mistakes they made, the benefits they’ve reaped, and the impact of e-government to democracy, traditional government, and international commerce.

Contributors to this timely book include some of the world’s leading practitioners in e-government—people who were actually involved in establishing and shaping the experiences of countries now ranked as leaders in e-government projects. These authorities reveal how their countries successfully implemented e-strategies to directly benefit their citizens. The World of E-Government details how electronic government is being used to govern and change the lives of citizens online in such areas of the world as:

  • the United States
  • Singapore
  • Canada
  • the European Union
  • Australia
  • New Zealand
  • Germany
This book will give you a better understanding of:
  • how to best plan for citizen use of e-government
  • how countries have avoided waste and unnecessary spending
  • how e-government can move forward by using optimal planning and previous experiences
  • what citizens expect of e-government in countries around the globe
  • the realities, the latest initiatives, and the future of e-government in America, Europe, and elsewhere
The World of E-Government is an essential book for all elected officials and their staffs, e-government practitioners, researchers, and information specialists to use in order to stay up-to-date with the growing needs of the general public. The advice offered in this text can help you improve service delivery, provide vital information to the public, and enhance public participation online. This volume contains useful bibliographies, additional readings, tables, and figures to further your career or research studies in public administration, government, political science, law, education, or information technology.

chapter |16 pages


The World of E-Government
ByGregory G. Curtin, Michael H. Sommer, Veronika Vis-Sommer

part 1|110 pages

Governance by E-Government

chapter 1|12 pages


E-Government in Action: Singapore Case Study
ByLim Siew Siew, Low Yin Leng

chapter 2|19 pages


The Dual Challenge of Integration and Inclusion: Canada's Experience with Government Online
ByMichelle d'Auray

chapter 3|13 pages


Creating a Blueprint for E-Government
ByPatricia McGinnis

chapter 4|24 pages

The European Union

eGovernment: An EU Perspective
ByErkki Liikanen

chapter 5|17 pages

New Zealand

E-Government in New Zealand
ByBrendan Boyle, David Nicholson

chapter 6|20 pages


BundOnline 2005–The E-Government Initiative of the German Federal Administration
ByGerd Wittkemper, Ralf Kleindiek

part 2|55 pages

The “Business” of E-Government

chapter 7|18 pages

Ranking the World's Leading Countries

Realizing the Vision of eGovernment
ByVivienne Jupp

chapter 8|11 pages

On the Move

Mobile e-Gov: No Turning Back to the Swamp
ByJanet Caldow

chapter 9|23 pages

Serving the Stakeholders

Customer-Oriented E-Government: Can We Ever Get There?
ByRobert D. Atkinson, Andrew Leigh

part 3|95 pages

Researching E-Government

chapter 10|28 pages

New Zealand

An Evaluation of Local Government Websites in New Zealand
ByRowena Cullen, Deborah O'Connor, Anna Veritt

chapter 11|21 pages


What Lies Beyond Service Delivery–An Australian Perspective
ByKarin Geiselhart, Mary Griffiths, Bronwen FitzGerald

chapter 12|20 pages


The U.S. Congress Responds to Online Communication Needs
ByDennis W. Johnson

chapter 13|23 pages


E-Government: What Countries Do and Why: A European Perspective
ByKuno Schedler, Lukas Summermatter