ABSTRACT

Written for Higher Education managers and administrators, A Practical Guide to University and College Management is a highly accessible text that offers practical guidance on how to manage the day-to-day life of universities. The authors take a proactive approach and offer a range of good practice examples and solutions, designed to resolve the dilemmas that arise in today’s rapidly changing higher education environment.

Drawing on a wealth of management experience, this edited collection pulls together advice and practical guidance from expert managers working in the field of Higher Education. Each chapter is underpinned by theoretical perspectives to support invaluable pragmatic hints, mini-case studies, practical examples, and sample guidelines. The book covers four main areas:

  • Selecting and inducting students: This section outlines the essential process for targeting, attracting, recruiting and inducting students
  • Managing throughout the university year: Advice on the student experience, from the admissions process right up to graduation
  • Assuring the quality of the student learning experience: How to manage course administration, student learning through assessment, student complaints and issues of quality assurance
  • Maximising staff and student engagement: This section looks at how to maximise commitment and involvement by both staff and students, and includes approaches and examples of engagement implementation at other universities

A Practical Guide to College and University Management will be of interest to Higher Education managers, administrators, and anyone looking for a pragmatic "how to" navigational guide that informs the working life of a university, from attracting students through to graduation. It offers managers and administrators essential training and support required to promote highly successful and efficient Higher Education Institutions, and is essential reading for anyone who works in university administration or aspires to do so.

Sally Brown is Pro-Vice-Chancellor for Assessment, Learning and Teaching at Leeds Metropolitan University. She has published widely on innovations in teaching, learning and particularly assessment.

Steve Denton is Pro-Vice-Chancellor and Registrar and Secretary at Leeds Metropolitan University bringing together University-wide student administrative and support services, including governance and legal matters, the academic registry, planning, student services, communication and marketing and widening access and participation.

chapter 1|12 pages

Beyond Bureaucracy: Managing the University Year

BySTEVE DENTON WITH SALLY BROWN

part |2 pages

PART I Selecting and Inducting Students

chapter 2|18 pages

Effective Marketing in Higher Education

ByROSEMARY STAMP, DENNIS KELLY, ANNE MARUMA

chapter 3|14 pages

Making Students Welcome: The Admissions Process

ByJEAN GRIER, ROSEANNA CROSS, OLUWATOYIN

chapter 4|22 pages

Commencement of the Academic Year: Welcoming, Inducting and Developing Students

ByMICHELLE MORGAN, SALLY BROWN

chapter 5|14 pages

Establishing and Running a Scholarship Programme

ByJAMES FORSHAW

part |2 pages

PART II Managing Throughout the University Year

chapter 6|16 pages

The Students’ Union Year

ByMARK GRAYLING, GAIL STEPHENS

chapter 7|16 pages

Managing Course Administration

ByCHRISTINE CHILD, SUE KING, RACHEL LANDER

chapter 8|18 pages

One Great Day: Organising Graduation Ceremonies

ByPAM FEARNLEY, RACHEL FROST, MAZ BROOK

part |2 pages

PART III Assuring the Quality of the Student Learning Experience

chapter 9|22 pages

Managing Assessment Systems and Processes

BySANDRA MIENCZAKOWSKI, PAUL KELLY, CHRISTINE BEXTON

chapter 10|18 pages

Dealing with Complaints and Appeals

ByLIZ BUCKTON WITH LIS CHILD AND JACKIE FLOWERS

chapter 11|16 pages

Scrutinising Quality: Working with External Examiners and Others to Maintain Standards

ByKATIE AKERMAN, PHIL CARDEW

chapter 12|12 pages

Launching the New University Presence: The Case of University Campus Suffolk

ByPETER FUNNELL, TONY RICH

chapter 13|18 pages

Assuring the Quality of Educational Provision in Universities

ByJOHN DISHMAN

part |2 pages

PART IV Maximising Student and Staff Engagement

chapter 14|22 pages

Getting the Most from Staff: Using Talents to the Full

BySTEWART HARPER, SARAH GRAY, SUE NORTH

chapter 15|20 pages

University–Community Engagement: Analysing an Emerging Field

ByMAX FARRAR WITH RICHARD TAYLOR

chapter 16|16 pages

Practical Examples of University–Community Engagement: Some Case Studies from Leeds Met

BySALLY BROWN, DAVID WARD, CHRIS BAILEY, PETE RODGERS

chapter 17|20 pages

Employability: Realising the Potential of a University Education

ByEducation SIMON BARRIE, JACQUELINE ANDREWS, LAURA DEAN AND

chapter 18|12 pages

Conclusion: Leading the University Beyond Bureaucracy

BySALLY BROWN WITH STEVE DENTON