ABSTRACT
This book provides practising executives and academics with the theories and best practices to plan and implement the digital transformation successfully. Key benefits:
- an overview on how leading companies plan and implement digital transformation
- interviews with chief executive officers and chief digital officers of leading companies – Bulgari, Deutsche Bahn, Henkel, Lanxess, L’Oréal, Unilever, Thales and others – explore lessons learnt and roadmaps to successful implementation
- research and case studies on the digitalization of small and medium-sized companies
- cutting-edge academic research on business models, organizational capabilities and performance implications of the digital transformation
- tools and insights into how to overcome internal resistance, build digital capabilities, align the organization, develop the ecosystem and create customer value to implement digital strategies that increase profits
Managing Digital Transformation is unique in its approach, combining rigorous academic theory with practical insights and contributions from companies that are, according to leading academic thinkers, at the forefront of global best practice in the digital transformation. It is a recommended reading both for practitioners looking to implement digital strategies within their own organisations, as well as for academics and postgraduate students studying digital transformation, strategy and marketing.
TABLE OF CONTENTS
part Part 1|10 pages
Introduction
part Part 2|84 pages
Digital transformation and organizational capabilities
chapter Chapter 3|6 pages
The three pillars of digital transformation
chapter Chapter 5|8 pages
Technology is just an enabler of digital transformation
part Part 3|67 pages
The digital transformation and business model innovation
chapter Chapter 7|14 pages
From disruptively digital to proudly analog
chapter Chapter 8|7 pages
Digital transformation, the Holy Grail and the disruption of business models
chapter Chapter 9|6 pages
How artificial intelligence and the digital transformation change business and society
chapter Chapter 10|6 pages
The digital company culture
chapter Chapter 11|7 pages
Consulting for digital transformation
chapter Chapter 13|6 pages
Internal start-ups as a driving force in the digitalization of traditional businesses
part Part 4|47 pages
Digital transformation and customer value creation
chapter Chapter 14|12 pages
Digital transformation and consumer behaviour
chapter Chapter 15|9 pages
Digital transformation and the salesforce
chapter Chapter 16|6 pages
Digital transformation and the role of customer-centric innovation
chapter Chapter 17|7 pages
Digital transformation in luxury industry
chapter Chapter 18|10 pages
The importance of data in transforming a traditional company to a digital thinking company
part Part 5|61 pages
The digital transformation in SMEs: challenges and best practices
chapter Chapter 19|29 pages
Digital transformation of manufacturing firms
chapter Chapter 20|19 pages
Digital transformation and financial performance
chapter Chapter 21|11 pages
Supporting pervasive digitization in Italian SMEs through an open innovation process
part Part 6|7 pages
Conclusion