Visitor Experience at Holocaust Memorials and Museums is the first volume to offer comprehensive insights into visitor reactions to a wide range of museum exhibitions, memorials, and memory sites.

Drawing exclusively upon empirical research, chapters within the book offer critical insights about visitor experience at museums and memory sites in the United States, Poland, Austria, Germany, France, the UK, Norway, Hungary, Australia, and Israel. The contributions to the volume explore visitor experience in all its complexity and argue that visitors are more than just "learners". Approaching visitor experience as a multidimensional phenomenon, the book positions visitor experience within a diverse national, ethnic, cultural, social, and generational context. It also considers the impact of museums’ curatorial and design choices, visitor motivations and expectations, and the crucial role emotions play in shaping understanding of historical events and subjects. By approaching visitors as active interpreters of memory spaces and museum exhibitions, Popescu and the contributing authors provide a much-needed insight into the different ways in which members of the public act as "agents of memory", endowing this history with personal and collective meaning and relevance.

Visitor Experience at Holocaust Memorials and Museums offers significant insights into audience motivation, expectation, and behaviour. It is essential reading for academics, postgraduate students and practitioners with an interest in museums and heritage, visitor studies, Holocaust and genocide studies, and tourism.

chapter |16 pages


Visitors at Holocaust Museums and Memory Sites

part I|100 pages

Visitor Experience in Museum Spaces

chapter 2|15 pages

Visitor Emotions, Experientiality, Holocaust, and Human Rights

TripAdvisor Responses to the Topography of Terror (Berlin) and the Kazerne Dossin (Mechelen)

chapter 3|15 pages

“Really Made You Feel for the Jews Who Went Through This Terrible Time in History”

Holocaust Audience Re-Mediation and Re-Narrativization at the Florida Holocaust Museum

chapter 4|15 pages

Understanding Visitors' Bodily Engagement with Holocaust Museum Architecture

A Comparative Empirical Research at Three European Museums

chapter 5|12 pages

Attention Please: The Tour Guide Is Here to Speak Out

The Role of the Israeli Tour Guide at Holocaust Sites in Israel

chapter 6|15 pages

The Impact of Emotions, Empathy, and Memory in Holocaust Exhibitions

A Study of the National Holocaust Centre & Museum in Nottinghamshire, and the Jewish Museum in London

part II|74 pages

Digital Engagement Inside and Outside the Museum and Memory Site

chapter 1188|14 pages

“…It No Longer Is the Same Place” 1

Exploring Realities in the Memorial Falstad Centre with the “Falstad Digital Reconstruction and V/AR Guide”

chapter 9|12 pages

“Ways of Seeing”. Visitor Response to Holocaust Photographs

At ‘The Eye as Witness. Recording the Holocaust’ Exhibition

chapter 10|15 pages

Dachau from a Distance

The Liberation during the COVID-19 Pandemic

chapter 11|15 pages

Curating the Past

Digital Media and Visitor Experiences at the Memorial to the Murdered Jews of Europe

chapter 12|16 pages

Diversity, Digital Programming, and the Small Holocaust Education Centre

Examining Paths and Obstacles to Visitor Experience

part III|91 pages

Visitors at Former Camp Sites

chapter 19213|17 pages

The Unanticipated Visitor

A Case Study of Response and Poetry at Sites of Holocaust Memory

chapter 14|14 pages

“Did You Have a Good Trip?”

Young People's Reflections on Visiting the Auschwitz-Birkenau State Museum and the Town of Oświęcim

chapter 15|13 pages

Rewind, Relisten, Rethink

The Value of Audience Reception for Grasping Art's Efficacy

chapter 16|14 pages

“The Value of Being There”

Visitor Experiences at German Holocaust Memorial Sites

chapter 17|15 pages

“Everyone Talks about the Wind”

Temporality, Climate, and the More-Than-Representational Landscapes of the Mémorial Du Camp De Rivesaltes