This is the first book to show how digitalisation and the better provision of information and communication technologies (ICTs) can improve access to a wide-range of social services, as well as make them more inclusive. Overcoming disparities across social groups using contemporary digitalisation models will have lasting consequences on social well-being and human welfare.

Reflecting on current trends the authors vividly illustrate the collective, global nature of the challenge that digitalisation represents for providers, administrators and users of welfare services. It is important, therefore, to bear in mind the following for research design and practice:

  • Citizens' rights must be protected
  • Consideration should be given to how the services provided can be improved by more effective use of ICTs
  • Digital interventions require better service coordination in the setting of priorities and specific training in digital skills for service providers and service users

The chapters in this book address these problems and challenges in great depth, analysing the role of ICTs in promoting social inclusion and social welfare, drawing on examples of successful ICT applications around the world. The book contains country case-studies from the United States, Brazil, India, the Republic of Korea, Taiwan, Hong Kong (China), Zimbabwe, Morocco, Spain, Portugal, Ireland and Singapore and will be of interest to all scholars and students of social policy, to social work educators, and social care providers.

part Part I|80 pages

The key issues in the role of information and communication technologies for social inclusion and social welfare

chapter 1|20 pages

Promoting digital inclusion

Intergenerational aspects
BySergei Zelenev

chapter 2|14 pages

Social welfare and inclusion in digital societies

Surveillance, data capitalism and COVID-19
ByChaime Marcuello Servós

chapter 3|24 pages

ICTs, public participation and social inclusion in the European Union

Trends and challenges in a digital society
ByMarta Lora-Tamayo Vallvé

chapter 4|7 pages

Manifesting an inclusive society

Using universal design theory with ICT to supercharge the empowerment and participation of marginalised populations
ByGloria Kirwan

chapter 5|13 pages

Digital social work

Strategies to incorporate digital media into practice and research
ByJoaquín Castillo de Mesa

part Part II|130 pages

Country cases of successful information and communication technology applications in the field of social welfare

chapter 6|12 pages

Social inclusion, social network and community social work

ByJorge M. L. Ferreira

chapter 7|8 pages

Access and strategies for the future of online social work services and education

Disrupting traditional social work
ByNgoh Tiong Tan

chapter 8|12 pages

ICTs and digital social work

The case of Spain
ByAntonio López Peláez

chapter 9|13 pages

Digital equity and inclusion in technology-based mental health services

ByMarvyn R. Arévalo Avalos, Adrian Aguilera

chapter 10|11 pages

ICT and social welfare in Korea

ByPark Yeong-Ran

chapter 12|13 pages

The leap forward in ICT development in the social welfare sector of Hong Kong

Opportunities and Impacts
ByWong Yu-cheung

chapter 13|9 pages

Digital practice for social work in Zimbabwe

Success, challenges and opportunities
ByMsekiwa Makwanya

chapter 14|12 pages

ICT and social media

How to avoid social exclusion?
ByAmine Mounir Alaoui

chapter 15|16 pages

ICT in improving access to welfare and enhancing transparency in governance

The case of Pune District Council, India
ByAyush Prasad, P.K. Shajahan, Avadh Bihari

chapter 16|12 pages

Information and communication technologies in the unified social assistance system

Right to social inclusion
ByMárcia Helena Carvalho Lopes

chapter |2 pages


ByAntonio López Peláez, Sang-Mok Suh, Sergei Zelenev