How has New Public Management influenced social policy reform in different developed welfare states? New managerialism is conceptualized as a paradigm, which not only shapes the decision-making process in bureaucratic organizations but also affects the practice of individuals (citizens).

Public administrations have been expected to transform from traditional bureaucratic organizations into modern managerial service providers by adopting a business model that requires the efficient and effective use of resources. The introduction of managerial practices, controlling and accounting systems, management by objectives, computerization, service orientation, increased outsourcing, competitive structures and decentralized responsibility are typical of efforts to increase efficiency. These developments have been accompanied by the abolition of civil service systems and fewer secure jobs in public administrations.

This book provides a sociological understanding of how public administrations deal with this transformation, how people’s role as public servants is affected, and what kind of strategies emerge either to meet these new organizational requirements or to circumvent them. It shows how hybrid arrangements of public services are created between the public and the private sphere that lead to conflicts of interest between private strategies and public tasks as well as to increasingly homogeneous social welfare provision across Europe.

chapter |12 pages


The transformation of work in welfare state organisations
ByFrank Sowa, Ronald Staples, Stefan Zapfel

chapter 4|18 pages

Managerial doctors

Professionalism, managerialism and health reforms in Portugal
ByHelena Serra

chapter 5|15 pages

Accountability requirements for social work professionals

Ensuring the quality of discretionary practice
ByJorunn Theresia Jessen

chapter 6|21 pages

Critical perspectives on accounting, audit and accountability in public services

A study of performance management in UK local museums
ByWhyeda Gill-McLure

chapter 8|17 pages

Marketing without moralising

Service orientation and employer relations in the Swiss disability insurance
ByEva Nadai

chapter 10|21 pages

Street level bureaucracy under pressure

Job insecurity, business logic and challenging users
ByMicol Bronzini, Diego Coletto

chapter 11|20 pages

New managerialism as an organisational form of neoliberalism

ByKathleen Lynch, Bernie Grummell

chapter 13|17 pages

Comply or defy? Managing the inclusion of disabled people in the Netherlands

ByLieske van der Torre, Menno Fenger