Intercultural Competence in Higher Education features the work of scholars and international education practitioners in understanding the learning outcomes of internationalization, moving beyond rhetoric to concrete practice around the world.

Devoted exclusively to exploring the central learning outcomes of internationalization efforts, this edited volume contains a refreshing combination of chapters and case studies from interdisciplinary and cross-cultural contributors, including:

  • cutting-edge issues within intercultural competence development, such as intersectionality, mapping intercultural competence, and assessment;
  • the role of higher education in developing intercultural competence for peacebuilding in the aftermath of violent conflict;
  • facilitating intercultural competence through international student internships;
  • interdisciplinary and cross-cultural contributions from over 19 countries including Japan, Russia, Serbia, South Africa, and Vietnam;
  • the latest research and thinking on global, intercultural, and international learning outcomes, with a unique emphasis on newer voices. 

Intercultural competence has become an essential element in international as well as domestic education. This text provides the latest thinking and research within the context of internationalization, presents practical case studies on how to integrate this into the preparation of global-ready students and will be of interest to postgraduate students, international education administrators, and practitioners, as well as scholars and researchers in a variety of disciplines who have an interest in intercultural and global competence.

chapter |3 pages


ByDarla K. Deardorff, Lily A. Arasaratnam-Smith

part I|59 pages

Introduction to intercultural competence

chapter 1|12 pages

Intercultural competence

An overview
ByLily A. Arasaratnam-Smith

chapter 2|13 pages

Rethinking intercultural competence

Cultural humility in internationalising higher education
ByJann Murray-García, Melanie Tervalon

chapter 3|11 pages

The role of empathy in fostering intercultural competence

ByCarolyn Calloway-Thomas, Lily A. Arasaratnam-Smith, Darla K. Deardorff

chapter 4|10 pages

Towards transformative reciprocity

Mapping the intersectionality of interdisciplinary intercultural competence
ByDaniel J. Paracka, Tom Pynn

part II|69 pages

Development and assessment of intercultural competence

chapter 6|16 pages

Intercultural competence development in higher education

ByJeanine Gregersen-Hermans

chapter 7|12 pages

New competencies for intercultural communication

Power, privilege, and the decolonisation of higher education in South Africa
ByMelissa Steyn, Finn Reygan

chapter 8|15 pages

Chinese perspectives on intercultural competence in international higher education

ByYi’an Wang, Darla K. Deardorff, Steve J. Kulich

chapter 9|14 pages

Mapping intercultural competence

Aligning goals, outcomes, evidence, rubrics, and assessment
ByScott G. Blair

chapter 10|10 pages

The big picture of intercultural competence assessment

ByDarla K. Deardorff

part III|168 pages

Application of intercultural competence

chapter 11|7 pages

Introduction to case studies in developing and assessing intercultural competence

Twenty-nine case studies from around the world
ByDarla K. Deardorff, Lily A.  Arasaratnam-Smith

chapter CS1|7 pages

Intercultural seminars

An educational intervention with sojourners at a Portuguese university
ByJoana Almeida

chapter CS2|5 pages

Intercultural competence in practice

A peer-learning and reflection-based university course to develop intercultural competence
ByNadine Binder

chapter CS3|4 pages

Intercultural competence through global citizenship

ByHuba Boshoff, Alecia Erasmus

chapter CS4|4 pages

The Virginia Commonwealth University Global Bridge

Closing academic and cultural spans in first-year courses
ByHilary J. Cassil, Terry Franson,  Amber Bennett Hill, Beth Kreydatus

chapter CS5|5 pages

English for specific purposes course for Russian medical students

Focus on intercultural competence
ByNadezda Chernyak

chapter CS6|5 pages

An online learning journey of diversity and bias

ByLiza Lai Shan Choi, Sonya L. Jakubec

chapter CS8|6 pages

Weill Cornell Medicine-Qatar strives to instil cultural competence training in the medical education curriculum

ByMaha Elnashar, Huda Abdelrahim, Stella C. Major

chapter CS9|6 pages

Intercultural communication for international mobility

ByIrina Golubeva

chapter CS10|5 pages

Intercultural competence at Texas Christian University

ByChristopher T. Hightower

chapter CS11|5 pages

Intercultural communication and engagement abroad

ByJane Jackson

chapter CS12|7 pages

GQ + CQ + SQ + EQ = Global Synergy

ByAnnette Karseras

chapter CS13|5 pages

Intercultural development programme

ByCarrie Karsgaard, Leah Sanford

chapter CS14|5 pages

Development of intercultural communicative competence

A course for pre-service EFL (English as a foreign language) teachers
ByNina Lazarevicć

chapter CS15|5 pages

Making cultural diversity work

ByKatrien Mertens, Jan Van Maele

chapter CS16|5 pages

Facilitating intercultural competencies through international student internships

Making links to future professional selves after internships
BySusan Oguro

chapter CS17|5 pages

Teaching intercultural competence to undergraduate international students in Vietnam

ByCatherine Peck, Melanie Brown, Frederique Bouilheres

chapter CS18|5 pages

Comprehensive and integrated intercultural development

A model for institutional change
ByPaula J. Pedersen

chapter CS19|5 pages

Global learning at Agnes Scott College

ByJanelle S. Peifer, Elaine Meyer-Lee

chapter CS21|5 pages

Issues in global displacement

Exploring community-based language learning
ByDeborah S. Reisinger

chapter CS22|6 pages

‘Intercultureality’ at work

ByClaudia Bulnes Sánchez, Eveke de Louw

chapter CS23|5 pages

Introducing intercultural awareness in a lifelong learning process

Reflections on a formal setting course
ByRosa Santibáñez-Gruber, Concepción Maiztegui-Oñate, Maria Yarosh

chapter CS24|4 pages

Integrating diversity in academic teaching

Theology and Religious Studies
ByPeter-Ben Smit, Hester Radstake, Gerdien Bertram-Troost, Siema Ramdas

chapter CS25|6 pages

Developing intercultural competence through international travel experience at Spelman College

ByDimeji R. Togunde, Rokhaya Fall

chapter CS26|5 pages

A collaborative volunteer project in Vietnam

ByEiko Ujitani

chapter CS27|5 pages

Inclusion through changing the conversation

A case study on the NorQuest community dialogue on inclusion
ByCheryl Whitelaw, Sarah Apedaile, Todd Odgers

chapter CS28|4 pages

The Businet international weeks

ByJason Williams (Cardiff Metropolitan University), Joëlle Hietbrink

chapter 12|9 pages

Intercultural competence in international higher education

Emerging themes, issues, implications, and future directions
ByDarla K. Deardorff, Lily A. Arasaratnam-Smith