Inclusive design not only ensures that products, services, interfaces and environments are easier to use for those with special needs or limitations, but in doing so also makes them better for everyone. Design for Inclusivity, written by a team that has pioneered inclusive design practice internationally, reviews the recent social trends and pressures that have pushed this subject to the fore, and assesses design responses to date in an international context. The authors make the business case for inclusive design and explain the formalisation of the approach in standards and legislation. The text includes case studies which describe transport, product development, IT and service projects, as well as industry-university collaborative projects, and highlights lessons that have been learned. This is very much a practical book. It offers tools, techniques, guidelines and signposts for the reader to key resources, as well as including advice on research methods, and working with users and industry partners.

chapter 1|10 pages


chapter 3|10 pages

A Growing Movement

chapter 5|14 pages

Market Advantage

Practitioners' Viewpoints

chapter 6|18 pages

Designer Education

Case Studies from Graduate Partnerships with Industry

chapter 7|22 pages

Empowering Designers and Users

Case Studies from the DBA Inclusive Design Challenge

chapter 12|16 pages

Product Evaluation

Practical Approaches

chapter 14|18 pages

Where Do We Find Out?

chapter 15|12 pages

Towards Inclusion

Future Challenges