ABSTRACT

The integration of technological innovations, such as In-Memory Analytics, Cloud Computing, Mobile Connectivity, and Social Media, with business practice can enable significant competitive advantage. In order to embrace recent challenges and changes in the governance of IT strategies, SAP and its think tank - the Business Transformation Academy (BTA) - have jointly developed the Digital Capability Framework (DCF). Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT by Axel Uhl and Lars Alexander Gollenia outlines the DCF which comprises six specific capabilities: Innovation Management, Transformation Management, IT Excellence, Customer Centricity, Effective Knowledge Worker, and Operational Excellence. In cooperation with the University of Applied Sciences and Arts Northwestern Switzerland, University of St. Gallen (Switzerland), Queensland University of Technology (Australia), University of Liechtenstein (Principality of Liechtenstein), and Karlsruhe Institute of Technology (Germany), SAP and the BTA have been validating each capability and the corresponding maturity models based on analyzing several ’lighthouse’ case studies comprising: SAMSUNG, IBM, Finanz Informatik, The Walt Disney Company, Google Inc., HILTI AG. Digital Enterprise Transformation presents how these companies take advantage of innovative IT and how they develop their digital capabilities. On top the authors also develop and present a range of novel yet hands-on Digital Use Cases for a number of different industries which have emerged from innovative technological trends such as: Big Data, Cloud Computing, 3D Printing and Internet of Things.

chapter 1|26 pages

The Importance of Technological Trends and How to Exploit Them for Business Excellence

ByAxel Uhl, Matthias Born, Agnes Koschmider, Tomasz Janasz

chapter 2|34 pages

Digital Capability Framework: A Toolset to Become a Digital Enterprise

ByAxel Uhl, Matthias Born, Agnes Koschmider, Tomasz Janasz

chapter 3|28 pages

Innovation Capability

ByNorizan Safrudin, Michael Rosemann, Ruediger Jung, Axel Uhl

chapter 4|24 pages

Transformation Capability

ByNils Labusch, Robert Winter, Axel Uhl

chapter 5|36 pages

IT Excellence

ByNils Labusch, Robert Winter, Axel Uhl

chapter 6|24 pages

Customer Centricity

ByAxel Uhl, Kim MacGillavry

chapter 7|34 pages

Effective Knowledge Worker

ByNorizan Safrudin, Axel Uhl

chapter 8|24 pages

Operational Excellence

ByTheresa Schmiedel, Jan Vom Brocke, Axel Uhl

chapter 9|32 pages

Digital Supply Chain Management

ByChristoph Meier

chapter 10|16 pages

Digital Transformation at DHL Freight: The Case of a Global Logistics Provider

ByAmadou Diallo, Kim MacGillavry, Axel Uhl