Clients have been identified as critical for building delivery but have been under-researched with only a few studies about them. This book seeks to address this gap.

A deeper look into the nature of construction clients and their relation to building users exposes more fundamental questions related to the activity of building and the activity in the building. These fundamental questions include 'How do clients get what they want?', 'How do clients cope with the building process?', and 'How are clients being shaped by building(s)?'.

This book on clients and users is structured around three main themes:

  • Agency is concerned with the classical agency/structure dichotomy on actions, roles and responsibilities or, put differently, whether actors can act freely or are bound by structural constraints.
  • Governance is related to the interplay between clients and the supply system: clients govern the supply system but are at the same time governed by the supply system through different processes and mechanisms.
  • Innovation deals with construction innovation and what part clients and users play in this struggle between change and stability.

The book includes theoretical and conceptual frameworks on what constitutes clients and users as well as case studies on R&D themes of relevance to practice.

chapter |10 pages


Three research themes
ByKim Haugbølle, David Boyd

part I|74 pages


chapter 1|20 pages

The merits of client associations

ByHenrik Lindved Bang, Marleen Hermans, Rolf Simonsen, Karen Mogendorff

chapter 2|17 pages

A model of clients and users

A corporate real estate view
ByChristopher Heywood, Russell Kenley

chapter 3|19 pages

Users in low-energy buildings

Consequences for clients
ByFrédéric Bougrain, Paula Femenías

chapter 4|16 pages

An ethical foundation for health and safety

ByPhilip McAleenan, Ciaran McAleenan

part II|84 pages


chapter 5|16 pages

A review of funding and its implications for construction clients

ByAbdul-Rasheed Amidu

chapter 6|19 pages

Defects and insurance

Protective mechanism or driver of change?
ByKim Haugbølle

chapter 7|17 pages

Construction management capabilities of clients

A methodology for assessment
ByYoungsoo Jung, Seunghee Kang

chapter 8|15 pages

Client learning across major infrastructure projects

ByLeentje Volker, Mieke Hoezen

chapter 9|15 pages

Quality and satisfaction with constructed roads in Nigeria

The clients' view
ByChimene Obunwo, Ezekiel Chinyio, Subashini Suresh, Solomon Adjei

part III|94 pages


chapter 10|24 pages

Stimulating innovation through integrated procurement

The case of three-envelope tendering
ByAda Fung, Ka-man Yeung

chapter 11|19 pages

BIM for clients

Developing digital dividends
ByNiraj Thurairajah, David Boyd

chapter 12|15 pages

Innovation roles for clients

Implementing building information modelling
ByKristian Widén

chapter 13|21 pages

Client innovation networks

ByKim Haugbølle, Stefan Christoffer Gottlieb, Niels Haldor Bertelsen, Peter Vogelius

chapter |13 pages


Facing the changing world of clients and users
ByDavid Boyd, Kim Haugbølle