In the organizational context, the word "innovation" is often associated with private sector organizations, which are often perceived as more agile, adaptable, and able to withstand change than government agencies and nonprofit organizations. But the reality is that, while they may struggle, public and nonprofit organizations do innovate. These organizations must find ways to use shrinking resources effectively, improve their performance, and achieve desirable societal outcomes. Innovation in the Public Sector provides alternative frameworks for defining, categorizing, and studying innovation in government and in the nonprofit sector.

Through a diverse collection of international case studies, this book broadens the discussion of innovation in public and nonprofit organizations, demonstrating the hurdles organizations face and examining the technological advances and managerial ingenuity innovators use to achieve their goals, both within and beyond the boundaries of the innovating organization. The chapters shed light on key issues including:

  • how to conceptualize innovation;
  • how organizations decide between competing good ideas;
  • how to implement innovation;
  • how to contend with challenges to innovation;
  • how to judge success in innovation

This book provides current and future public managers with the understanding and skills required to manage change and innovation, and is essential reading for all those studying public management, public administration, and public policy.

part I|32 pages

The State and Study of Public and Nonprofit Sector Innovations

chapter 2|21 pages

The Study of Innovation

State of the Art and Framework for Analysis

part II|132 pages

Case Studies of Innovations in the Public Sector

chapter 4|18 pages

Innovating from the Center in a Decentralized Agency

Electronic Filing in the Federal Judiciary

chapter 5|17 pages

Open Innovation in the Public Sector

The Case of Open 311

chapter 6|19 pages

Barriers to Data Sharing for Inclusive Knowledge Management

Why WatershedStat in the City of Baltimore Failed

chapter 7|19 pages

Making Milan a Smart City

An Emerging Strategy of Innovation in Governance

chapter 8|18 pages

Innovations in Planning and Funding Infrastructure Renewal

The London Experiment

chapter 9|18 pages

Improving Citizen Satisfaction with Local Government Using 311 Systems

The Case of San Francisco, California

part III|78 pages

Case Studies of Innovations in the Nonprofit Sector

part IV|18 pages

The Future of Innovation—An Integrative Approach