ABSTRACT

The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.

chapter

Introduction

ByBernadette Vine

part I|124 pages

Theoretical and Methodological Approaches

chapter 1|13 pages

Interactional Sociolinguistics

ByCynthia Gordon, Joshua Kraut

chapter 2|12 pages

Conversation Analysis

ByMerran Toerien

chapter 3|13 pages

Critical Discourse Studies

ByVeronika Koller

chapter 4|11 pages

Linguistic Ethnography

ByNick Wilson

chapter 5|14 pages

Corpus Linguistics

ByMichael Handford

chapter 6|12 pages

(Im)politeness Theory

ByMichael Haugh, Yasuhisa Watanabe

chapter 7|12 pages

Rapport Management

ByJeannie Fletcher

chapter 8|12 pages

Social Constructionism

ByMariana Lazzaro-Salazar

chapter 9|11 pages

Communities of Practice

ByBrian W. King

chapter 10|13 pages

Genre Theory

ByKieran A. File

part II|76 pages

Different Workplace Settings

chapter 11|12 pages

Corporate Settings

ByDorien Van De Mieroop, Jonathan Clifton

chapter 12|12 pages

Language in Blue-Collar Workplaces

ByDorte Lønsmann, Kamilla Kraft

chapter 13|12 pages

Language in Legal Settings

ByBronwen Innes

chapter 14|13 pages

Service Encounters

ByJ. César Félix-Brasdefer

chapter 15|12 pages

Call Centre Discourse

ByJon S. Y. Hui

chapter 16|14 pages

Genetic Counselling

ByOlga Zayts

part III|108 pages

Key Areas of Workplace Talk

chapter 17|14 pages

Directives in Workplace Discourse

ByJunko Saito, Haruko Minegishi Cook

chapter 18|12 pages

Relational Talk at Work

ByJulien C. Mirivel, Ryan Fuller

chapter 19|14 pages

Humour in the Workplace

ByBernie Chun Nam Mak

chapter 20|16 pages

Workplace Narratives

ByHans J. Ladegaard

chapter 21|14 pages

Miscommunication at Work

ByMaria Stubbe

chapter 22|12 pages

Conflict Talk

ByAlmut Koester

chapter 23|11 pages

Argumentation in the Workplace

ByJérôme Jacquin

chapter 24|14 pages

Interpreting in the Workplace

ByChase Wesley Raymond

part IV|78 pages

Identity and the Workplace

chapter 25|13 pages

Gender and the Workplace

ByLouise Mullany, Melissa Yoong

chapter 26|12 pages

Leadership

ByStephanie Schnurr

chapter 27|13 pages

Intercultural Communication in the Workplace

ByJanet Holmes

chapter 28|13 pages

Identity in the Workplace in a Context of Increasing Multilingualism

ByGeorges Lüdi

chapter 29|12 pages

Men’s Talk in Women’s Work

Doing Being a Nurse
ByJoanne McDowell

chapter 30|14 pages

Professional Identity Construction

Cabin Crew Discourse
ByBarbara Clark

part V|50 pages

Applications

chapter 31|13 pages

Vocational Education

ByStefano A. Losa

chapter 32|12 pages

Gender, Language, and Leadership

Enabling Women Leaders
ByJudith Baxter

chapter 33|12 pages

Language Preparation for Internationally Educated Professionals

ByJulie Kerekes

chapter 34|12 pages

Language Learning On-the-Job

ByLynda Yates