The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.



part I|124 pages

Theoretical and Methodological Approaches

chapter 2|12 pages

Conversation Analysis

chapter 3|13 pages

Critical Discourse Studies

chapter 4|11 pages

Linguistic Ethnography

chapter 5|14 pages

Corpus Linguistics

chapter 6|12 pages

(Im)politeness Theory

chapter 7|12 pages

Rapport Management

chapter 8|12 pages

Social Constructionism

chapter 9|11 pages

Communities of Practice

chapter 10|13 pages

Genre Theory

part II|76 pages

Different Workplace Settings

chapter 13|12 pages

Language in Legal Settings

chapter 14|13 pages

Service Encounters

chapter 15|12 pages

Call Centre Discourse

chapter 16|14 pages

Genetic Counselling

part III|108 pages

Key Areas of Workplace Talk

chapter 18|12 pages

Relational Talk at Work

chapter 19|14 pages

Humour in the Workplace

chapter 20|16 pages

Workplace Narratives

chapter 21|14 pages

Miscommunication at Work

chapter 22|12 pages

Conflict Talk

chapter 23|11 pages

Argumentation in the Workplace

part IV|78 pages

Identity and the Workplace

chapter 25|13 pages

Gender and the Workplace

chapter 26|12 pages


chapter 29|12 pages

Men’s Talk in Women’s Work

Doing Being a Nurse

chapter 30|14 pages

Professional Identity Construction

Cabin Crew Discourse

part V|50 pages


chapter 31|13 pages

Vocational Education

chapter 32|12 pages

Gender, Language, and Leadership

Enabling Women Leaders

chapter 34|12 pages

Language Learning On-the-Job