ABSTRACT

In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society.

Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet.

The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.

part I|61 pages

Foundations of trust

chapter 1|11 pages

Reconsidering Affect-Based Trust

A new research agenda
ByDaan van Knippenberg

chapter 2|15 pages

Reciprocal Trust

A self-reinforcing dynamic process
ByM. Audrey Korsgaard

chapter 3|21 pages

Swift Trust

State-of-the-art and future research directions
ByKirsimarja Blomqvist, Karen S. Cook

chapter 4|12 pages

Distrust

BySim B. Sitkin, Katinka M. Bijlsma-Frankema

part II|98 pages

Levels of analysis

chapter 5|40 pages

Determinants, Consequences and Functions of Interpersonal Trust within Organizations

What is the empirical evidence?
BySerena C. Lyu, Donald L. Ferrin

chapter 6|24 pages

Trust in Teams

A review across levels
ByAnn-Marie I. Nienaber, Maximilian Holtgrave, Philipp D. Romeike

chapter 7|14 pages

Cooperation and Coordination

The role of trust in inter-organizational relationships
ByAnna Brattström, Reinhard Bachmann

chapter 8|18 pages

Multilevel Trust

Antecedents and outcomes of trust at different levels
ByC. Ashley Fulmer

part III|106 pages

Theories of trust

chapter 9|20 pages

Why do People Trust?

Moving toward a more comprehensive consideration of the antecedents of trust
ByMichael D. Baer, Jason A. Colquitt

chapter 10|14 pages

Trust and Fairness

ByE. Allan Lind

chapter 11|21 pages

Social Exchange Theory

Where is trust?
ByJacqueline A-M. Coyle-Shapiro, Marjo-Riitta Diehl

chapter 12|10 pages

Institutions and Trust

ByReinhard Bachmann

chapter 13|17 pages

Trust and Contracts

Complements versus substitutes in business-to-business exchanges
ByLaura Poppo, Zheng Cheng

chapter 14|22 pages

The Contributions of Attribution Theories to Trust Research

ByEdward C. Tomlinson

part IV|59 pages

Trust repair

chapter 15|15 pages

An Interactive Perspective on Trust Repair

ByPeter H. Kim

chapter 16|18 pages

Organizational Trust Repair

ByNicole Gillespie, Sabina Siebert

chapter 17|24 pages

Trust and Distrust

Their interplay with forgiveness in organizations
ByRobert J. Bies, Laurie J. Barclay, Maria Francisca Saldanha, Adam A. Kay, Thomas M. Tripp

part V|125 pages

Applications

chapter 18|18 pages

‘Right-Touch’ Trust

Thoughts on trust in healthcare
BySamantha Peters, Douglas Bilton

chapter 19|13 pages

The Production and Reproduction of Trust Violations

An exploration of theory and practice in universal banks prior to the global financial crisis
ByRobert F. Hurley

chapter 20|15 pages

Trust in Public Professionals and their Professions

ByFrédérique Six

chapter 21|15 pages

Employment Relations and Trust

ByKim Mather

chapter 22|17 pages

Individual Trust and the Internet

ByLisa van der Werff, Colette Real, Theodore G. Lynn

chapter 23|15 pages

Trust in the Entrepreneurial Process

ByTrenton A. Williams, Dean A. Shepherd

chapter 24|15 pages

Trust in Safety-Critical Contexts

ByBrian C. Gunia, Sharon H. Kim, Kathleen M. Sutcliffe

chapter 25|14 pages

Trust in Food

Assuring quality, sustainability, price and availability
ByLovisa Näslund, Fergus Lyon

part VI|89 pages

Future directions

chapter 26|14 pages

Leadership and Trust

ByDeanne N. Den Hartog

chapter 27|14 pages

Trust in and by the Public Sector

ByNadine Raaphorst, Steven Van de Walle

chapter 28|23 pages

Trust and HRM

ByRosalind H. Searle

chapter 29|16 pages

Two Sides of an Important Coin

Outlining the general parameters of control-trust research
ByChris P. Long, Antoinette Weibel

chapter 30|14 pages

The Inter-Relationship of Trust, Anger and Aggression

A two-level perspective
ByShay S. Tzafrir, Guy Enosh, Laliv Egozi

chapter 31|6 pages

Implications for future Directions in Trust Research

ByRosalind H. Searle, Ann-Marie I. Nienaber, Sim B. Sitkin

chapter |7 pages

Postword

Four research-based approaches to teaching trust
ByMichele Williams