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The Routledge Companion to Strategic Marketing

Book

The Routledge Companion to Strategic Marketing

DOI link for The Routledge Companion to Strategic Marketing

The Routledge Companion to Strategic Marketing book

The Routledge Companion to Strategic Marketing

DOI link for The Routledge Companion to Strategic Marketing

The Routledge Companion to Strategic Marketing book

Edited ByBodo B. Schlegelmilch, Russell S. Winer
Edition 1st Edition
First Published 2020
eBook Published 25 November 2020
Pub. Location New York
Imprint Routledge
DOI https://doi.org/10.4324/9781351038669
Pages 506
eBook ISBN 9781351038669
Subjects Economics, Finance, Business & Industry
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Schlegelmilch, B.B., & Winer, R.S. (Eds.). (2020). The Routledge Companion to Strategic Marketing (1st ed.). Routledge. https://doi.org/10.4324/9781351038669

ABSTRACT

The Routledge Companion to Strategic Marketing offers the latest insights into marketing strategy. Bodo Schlegelmilch and Russ Winer present 29 specially commissioned chapters, which include up-to-date thinking on a diverse range of marketing strategy topics.

Readers benefit from the latest strategic insights of leading experts from universities around the world. Contributing authors are from, among others, the U.S. (Berkeley, Cornell, MIT, New York University, Texas A&M), Europe (the Hanken School of Economics, INSEAD, the University of Oxford, the University of Groningen, WU Vienna) and Asia (the Indian School of Business, Tongji University). The topics addressed include economic foundations of marketing strategy, competition in digital marketing strategy (e.g. mobile payment systems and social media strategy), marketing strategy, and corporate social responsibility, as well as perspectives on capturing the impact of marketing strategy.

Collectively, this authoritative guide is an accessible tool for researchers, students, and practitioners.

TABLE OF CONTENTS

part Part I|37 pages

Fundamentals

chapter 1|17 pages

Foundations of Strategic Marketing

ByRajan Varadarajan

chapter 2|18 pages

Economic Foundations of Marketing Strategy

ByJ. Miguel Villas-Boas, Juanjuan Zhang

part Part II|84 pages

Customers

chapter 3|15 pages

Customer Behavior and E-Commerce

ByAshlee Humphreys

chapter 4|11 pages

An Updated Framework for Customer Relationship Management

ByRussell S. Winer

chapter 5|24 pages

Customer Journey

From Practice to Theory
ByPatricia Harris, Harald Pol, Gerrita van der Veen

chapter 6|16 pages

Customer Satisfaction

ByRuth N. Bolton

chapter 7|16 pages

Customer Experience Creation in Today’s Digital World

ByPeter C. Verhoef

part Part III|66 pages

Competitors and Environment

chapter 8|16 pages

Competitor Analysis

ByJohn A. Czepiel

chapter 9|10 pages

Competitive Advantage

ByJohn B. Ford

chapter 10|12 pages

Digital Ecosystem and Collaboration

ByAnandhi Bharadwaj, Jinsoo Yeo

chapter 11|12 pages

We UBER Yet We GOOGLE

Gaining Early- and Late-mover Advantage
ByGregory S. Carpenter

chapter 12|14 pages

Competition and the Future of Retailing

ByMatthew J. Robson

part Part IV|202 pages

Company

chapter 13|17 pages

Global Marketing Organization

ByShaoming Zou

chapter 14|23 pages

Allocation of Marketing Resources

ByVenkatesh Shankar

chapter 15|14 pages

Key Components of a Digital Marketing Strategy

ByP. K. Kannan

chapter 16|16 pages

Sustainable New Product Development Strategies

ByMarius C. Claudy

chapter 17|14 pages

Co-creation of Value in Service Marketing

An Approach Relevant to Managerial Decision Making
ByChristian Grönroos

chapter 18|18 pages

Designing a Corporate Innovation Strategy

The Cube Solution
ByChristiane Prange, Bodo B. Schlegelmilch

chapter 19|16 pages

Omnichannel Strategy

ByRajkumar Venkatesan, S. Arunachalam

chapter 20|16 pages

Pricing Strategies

ByManish Gangwar, Vithala R. Rao

chapter 21|14 pages

Mobile Payment Systems

ByPrzemyslaw Jeziorski

chapter 22|13 pages

Marketing Communication Strategy in the Age of Interactive Media

ByCharles F. Hofacker

chapter 23|12 pages

Social Media Strategy

ByAndrew T. Stephen

chapter 24|13 pages

Marketing Strategy and Corporate Social Responsibility

BySofía López-Rodríguez, N. Craig Smith

chapter 25|14 pages

International Market Entry and Expansion

ByNikoletta-Theofania Siamagka, Keith D. Brouthers

part Part V|75 pages

Impact of Marketing Strategy

chapter 26|14 pages

Accounting for Intangible Assets

The Strategic Performance of Marketing
ByDavid Stewart, Neil Morgan

chapter 27|15 pages

Market Orientation and Profitability

ByJohn W. Cadogan

chapter 28|27 pages

Customer Lifetime Value

What, How, and Why
ByV. Kumar, Bharath Rajan

chapter 29|17 pages

Overcoming Quality Issues in Digital Display Advertising Using Digital Dashboards

ByNadia Abou Nabout, Sıla Ada
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