ABSTRACT

Do you want to develop effective supervisory, people and management skills? If you work in health or social care as a manager or clinician, deal with people on a daily basis, and need these dealings to be thoughtful, effective and stress free, this is the book for you. It teaches you how to understand and alleviate barriers to effective communication, manage the stresses and conflicts, and develop the effective clinical, people and management skills you need to navigate successfully through a career in healthcare. It challenges the reader to re-construct their approach to leadership and encourages the development of interpersonal, observational and caring skills. This highly practical guide, and its companion volume Developing Assertiveness Skills for Health and Social Care Professionals are essential tools for all health and social care professionals, particularly those in acute medicine, primary care and the community. It is also highly recommended to those without a management role wanting to understand how to develop their relationships with their colleagues and managers.

chapter |3 pages

Introduction

ByAnnie Phillips

section Section 1|30 pages

Assertiveness skills

chapter Chapter 1|10 pages

Why is assertiveness important?

ByAnnie Phillips, Pam Enderby

chapter Chapter 2|8 pages

Women and assertiveness

ByAnnie Phillips, Pam Enderby

chapter Chapter 3|11 pages

How to be assertive

ByAnnie Phillips, Pam Enderby

section Section 2|67 pages

Assertiveness and leadership in the workplace

chapter Chapter 4|25 pages

Understanding ourselves

ByAnnie Phillips, Pam Enderby

chapter Chapter 5|10 pages

Understanding others

ByAnnie Phillips, Pam Enderby

chapter Chapter 6|18 pages

Teams, groups and facilitation

ByAnnie Phillips, Pam Enderby

chapter Chapter 7|13 pages

Communicating in organisations

ByAnnie Phillips, Pam Enderby

section Section 3|64 pages

Personal management skills

chapter Chapter 8|10 pages

The functions of management

ByAnnie Phillips, Pam Enderby

chapter Chapter 9|12 pages

Leadership

ByAnnie Phillips, Pam Enderby

chapter Chapter 10|30 pages

Developing interview skills

ByAnnie Phillips, Pam Enderby

chapter Chapter 11|11 pages

Delegating

ByAnnie Phillips, Pam Enderby

section Section 4|91 pages

Applying leadership skills

chapter Chapter 12|17 pages

Personal development

ByAnnie Phillips, Pam Enderby

chapter Chapter 13|36 pages

Combatting stress

ByAnnie Phillips, Pam Enderby

chapter Chapter 14|15 pages

Time management

ByAnnie Phillips, Pam Enderby

chapter Chapter 15|22 pages

Goal setting and change management

ByAnnie Phillips, Pam Enderby