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Book

Hospitality Experience

Book

Hospitality Experience

DOI link for Hospitality Experience

Hospitality Experience book

An introduction to hospitality management

Hospitality Experience

DOI link for Hospitality Experience

Hospitality Experience book

An introduction to hospitality management
Edited ByFrans Melissen, Jean-Pierre van der Rest, Stan Josephi, Rob Blomme, Rob Blomme, Jeroen Bosman, Hans Breuker, Michael Chibili, John Hornby, Stan Josephi, Alinda Kokkinou, Annemieke de Korte, Xander Lub, Frans Melissen, Rob Nierse, Jeroen Oskam, Monique van Prooijen-Lander, Bert Smit, Lesley Tomaszewski, Rolf van der Veer, Tjeerd Zandberg
Edition 1st Edition
First Published 2014
eBook Published 30 November 2019
Pub. Location London
Imprint Routledge
DOI https://doi.org/10.4324/9781003023814
Pages 286
eBook ISBN 9781003023814
Subjects Economics, Finance, Business & Industry, Tourism, Hospitality and Events
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Melissen, F., van der Rest, J.-P., Josephi, S., & Blomme, R. (2014). Hospitality Experience (1st ed.). Routledge. https://doi.org/10.4324/9781003023814

ABSTRACT

Hospitality Experience offers students an exciting introduction to key aspects of hospitality management.

The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples.

Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.

TABLE OF CONTENTS

chapter 1|27 pages

The concept of hospitality

ByFrans Melissen

chapter 2|28 pages

Adding value to the hospitality experience

ByStan Josephi

chapter 3|31 pages

The hospitality industry

ByJeroen Oskam, Tjeerd Zandberg

chapter 4|24 pages

Hospitality beyond the industry's borders

ByMichael Chibili, John Hornby

chapter 5|31 pages

The future of hospitality

ByAnnemieke de Korte, Jeroen Bosman, Robert Blomme

chapter 6|33 pages

Designing hospitality experiences

ByBert Smit, Monique van Prooijen-Lander, Frans Melissen

chapter 7|25 pages

Delivering hospitality

ByRolf van der Veer, Rob Nierse, Robert Blomme

chapter 8|35 pages

Quality management in hospitality

ByAlinda Kokkinou, Stan Josephi

chapter 9|21 pages

Competencies and leadership

ByXander Lub, Hans Breuker, Lesley Tomaszewski
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