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Maximizing Call Center Performance

Book

Maximizing Call Center Performance

DOI link for Maximizing Call Center Performance

Maximizing Call Center Performance book

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Maximizing Call Center Performance

DOI link for Maximizing Call Center Performance

Maximizing Call Center Performance book

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
ByMadeline Bodin
Edition 1st Edition
First Published 1999
eBook Published 21 April 2014
Pub. Location Boca Raton
Imprint CRC Press
DOI https://doi.org/10.1201/9781482294552
Pages 137
eBook ISBN 9780429080388
Subjects Computer Science
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Bodin, M. (1999). Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction (1st ed.). CRC Press. https://doi.org/10.1201/9781482294552

ABSTRACT

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

TABLE OF CONTENTS

chapter |4 pages

INTRODUCTION

chapter 1|6 pages

BILLING AND CREDIT

chapter 2|4 pages

MEDIA BLENDING

chapter 3|8 pages

COLLECTIONS

chapter 4|6 pages

COMPUTER TELEPHONE INTEGRATION

chapter 5|8 pages

FUNDRAISING

chapter 6|4 pages

HELP DESK

chapter 7|8 pages

INFORMATION SERVICES

chapter 8|4 pages

THE INTERNET

chapter 9|2 pages

KIOSKS

chapter 10|4 pages

MONITORING AND AGENT EVALUATION

chapter 11|18 pages

ORDER HANDLING

chapter 12|18 pages

SALES

chapter 13|14 pages

CUSTOMER SERVICE

chapter 14|6 pages

STAFFING

chapter 15|8 pages

HIGH TECH PRODUCT SUPPORT

chapter 16|12 pages

VIRTUAL CALL CENTERS

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