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      Book

      Developing Performance Support for Computer Systems
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      Book

      Developing Performance Support for Computer Systems

      DOI link for Developing Performance Support for Computer Systems

      Developing Performance Support for Computer Systems book

      A Strategy for Maximizing Usability and Learnability

      Developing Performance Support for Computer Systems

      DOI link for Developing Performance Support for Computer Systems

      Developing Performance Support for Computer Systems book

      A Strategy for Maximizing Usability and Learnability
      ByJames R. Williams
      Edition 1st Edition
      First Published 2004
      eBook Published 29 November 2019
      Pub. Location Boca Raton
      Imprint CRC Press
      DOI https://doi.org/10.1201/9780203228531
      Pages 384
      eBook ISBN 9780203228531
      Subjects Computer Science, Engineering & Technology
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      Williams, J.R. (2004). Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability (1st ed.). CRC Press. https://doi.org/10.1201/9780203228531

      ABSTRACT

      Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively.

      This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.

      Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.

      TABLE OF CONTENTS

      chapter Chapter One|18 pages

      Introduction

      chapter Chapter Two|8 pages

      Design Environments and Strategies

      chapter Chapter Three|26 pages

      Project Planning

      chapter Chapter Four|52 pages

      Needs Assessment and Task Analysis

      chapter Chapter Five|24 pages

      Matching Performance Support Methods to Task Requirements

      chapter Chapter Six|66 pages

      General Design Guidance

      chapter Chapter Seven|88 pages

      Developing Performance Support Products

      chapter Chapter Eight|34 pages

      Testing Performance Support Products

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