ABSTRACT
It has become increasingly difficult to hire and keep warm bodies, not to mention competent IT personnel. Winning the Outsourcing Game covers everything an IT professional needs to make the decision whether or not to outsource and to make outsourcing work once the decision is made. It includes detailed checklists for everything from drafting the RFP and contract to procedures for onsite contractors to project management and monitoring. It provides the background and the framework for IT managers to develop a sound outsourcing strategy, choose the IT functions to outsource, and effectively manage the risk of third-party contractors.
TABLE OF CONTENTS
section Section I|53 pages
Rules of the Outsourcing Game
section Section II|36 pages
Outsourcing to Win
section Section III|52 pages
Outsourcing and Process
section Section IV|70 pages
Outsourcing Selective Functions
section Section V|83 pages
Managing Outsourcing
section Section VI|21 pages
Long-Term Strategies for Becoming an Outsourcing Champion