A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio

chapter 1|18 pages

The Long-Neglected Tools of Quality

chapter 2|20 pages

Deming’s First Point

chapter 3|14 pages

Deming’s Second Point

chapter 4|21 pages

Deming’s Third Point

chapter 5|15 pages

Deming’s Fourth Point

chapter 6|16 pages

Deming’s Fifth Point

chapter 7|14 pages

Deming’s Sixth and Thirteenth Points

chapter 10|25 pages

Who Needs Religion?