Although all primary care organisations have to develop business plans at every level, for many this is a new experience. This book will show the reader how., The Business Planning Tool Kit is a practical, comprehensive book that contains all the reader needs to know about business planning in primary care. The book includes topics on what to include in a business plan, personnel, finances, premises and information management. It is an interactive guide including links to websites that have practical templates for the reader to download and use. It takes general practitioners, practice managers, and managers in primary care groups, trusts, and health authorities through the business planning process in a clear, straightforward way., This book provides a whole new way of looking at how general practice can be managed and it does so in the form of a manual which gives whoever takes on the task the tools to do so. The layout of the book is a joy. Every section has sheets on which staff members can write their comments on the issue in hand. Users of this book are likely to find themselves in a healthier practice because of it.’ Andrew Polmear, in the Foreword

part |1 pages

Part One

chapter Chapter 1|30 pages

Why business plan?

chapter Chapter 2|17 pages

What is an organisation?

chapter Chapter 3|28 pages

What to include in a business plan

chapter Chapter 4|20 pages

Marketing and finance

part |1 pages

Part Two

chapter Chapter 5|31 pages

Clinical risk

chapter Chapter 6|16 pages


chapter Chapter 7|24 pages

Communication within the practice

chapter Chapter 8|18 pages

Information management and technology (IM & T)

chapter Chapter 9|9 pages

Health needs and health gain

chapter Chapter 10|9 pages


part |1 pages

Part Three

chapter Chapter 11|13 pages

Staff roles and responsibilities

chapter Chapter 12|8 pages

Policies and procedures

chapter Chapter 13|16 pages

Employment law and equalities

chapter Chapter 14|19 pages

Personnel v human resource management

chapter Chapter 15|111 pages

The learning organisation

chapter Chapter 16|21 pages

Preparing for the future