ABSTRACT
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
TABLE OF CONTENTS
part 1|1 pages
Principles of Voice Recovery
part 2|1 pages
Planning
part 3|1 pages
Call Volume Management
part 4|1 pages
Testing
part 5|1 pages
Crisis Management
part 6|1 pages
Conclusion
part 7|1 pages
Appendices