ABSTRACT
Many enterprises are moving their applications and IT services to the cloud. Better risk management results in fewer operational surprises and failures, greater stakeholder confidence and reduced regulatory concerns; proactive risk management maximizes the likelihood that an enterprise’s objectives will be achieved, thereby enabling organizational success. This work methodically considers the risks and opportunities that an enterprise taking their applications or services onto the cloud must consider to obtain the cost reductions and service velocity improvements they desire without suffering the consequences of unacceptable user service quality.
TABLE OF CONTENTS
section I|2 pages
Framing the Cloud Service Customer’s Problem
section II|4 pages
Analyzing the Cloud Service Customer’s Problem
section III|6 pages
Cloud Service Quality Risk Inventory
section IV|2 pages
Cloud Service Quality Risk Assessment and Management
section V|2 pages
Discussion