ABSTRACT

Don’t Wait Until Something Goes Wrong to Think About Your Consultation Skills

Designed specifically for busy health professionals working in primary care, The Naked Consultation: A Practical Guide to Primary Care Consultation Skills covers all aspects of the primary care consultation in a clear, concise, and highly readable manner.

The book begins by breaking the primary care consultation into its components, making it easier to focus on particular areas and practise skills such as encouraging patients to explain what’s wrong, summarising and reflecting, and giving information to patients. The book then describes how to effectively use educational tools—such as videoing, random case analysis, problem case debriefing, and feedback—to improve consultations. It also explains in detail how to demonstrate proficient consultation skills in the Membership of the Royal College of General Practitioners (MRCGP) exam and the importance of these skills in appraisal/revalidation.

Certified for continuing professional development (CPD®) by The CPD Certification Service, this fully updated and revised Second Edition incorporates new thinking and consultation models, including the 6 S model and the new doctor, patient, illness model. It also provides detailed analysis of the latest Royal College of General Practitioners (RCGP) assessment tools, such as the clinical skills assessment exam (CSA) and the consultation observation tool (COT).

Complete with illuminating case studies, photocopiable forms, and a jargon-busting appendix, The Naked Consultation: A Practical Guide to Primary Care Consultation Skills, Second Edition offers valuable insight into the key phases of the primary care consultation, the best features of common consultation models, and the real-world application of popular consultation techniques.

chapter |3 pages

Introduction

part 1|127 pages

Deconstructing the consultation

chapter |3 pages

Prologue

chapter 2|12 pages

Models and milestones

chapter 3|10 pages

In the beginning

chapter 4|4 pages

Building rapport

chapter 5|14 pages

Speaking the patient’s language

chapter 8|4 pages

Summarising and reflecting

chapter 9|14 pages

Giving information to patients

chapter 10|4 pages

Safety-netting and ending

chapter 11|6 pages

Managing time

chapter 12|4 pages

Transactions in consultations

chapter 13|4 pages

You, the patient and the computer

chapter 14|7 pages

Looking after yourself

part 2|63 pages

Tools and techniques for learning and improving consultation skills

chapter 15|3 pages

Knowing where to start and what to learn

chapter 16|7 pages

How adults learn

chapter 18|4 pages

Case discussion

chapter 19|5 pages

Getting and giving effective feedback

chapter 21|5 pages

Videoing

chapter 22|23 pages

Consultation skills and the RCGP

chapter 23|3 pages

Making a personal learning plan

chapter |1 pages

Conclusion