ABSTRACT

For GPs and practice managers the challenge of the NHS reforms is to understand the business context in which general practice operates. Of the many skills learned from commerce and industry needed for the development of an effective strategy, business planning has been demonstrated to bring important benefits to the practice. However, for many the concept is necessary but unfamiliar. This book sets out to demystify the subject, explains the benefits and, by way of numerous examples, shows how they can be applied to the single-handed GP and group practices, whether or not they are fundholders. It suggests that good clinical care is not possible without the necessary planning and management skills to run a business.

chapter |9 pages

Using your car

Keep your car in good working order

chapter |2 pages

Listen attentively

Structure your records in the case-notes

chapter |1 pages

Keep a diary for checking results

chapter |3 pages

Monitor your hospital referrals

Stay safe on home visits

chapter |5 pages

Using the telephone

The telephone as one of your first options

chapter |6 pages

Communicating with colleagues

chapter |3 pages

Handling complaints

Reacting to complaints

chapter |2 pages

The media

Expecting requests for information from the media

chapter |3 pages

Giving evidence in court

chapter |10 pages

Starting your day

Set priorities for your activities

chapter |7 pages

Sign prescriptions efficiently

chapter |11 pages

Take part in significant event audit

chapter |4 pages

Look after yourself

Outline your ideal practice before you apply

chapter |1 pages

Dipping into other ponds

chapter |2 pages

Retainees

chapter |1 pages

Suggested reading

Consultation

chapter |1 pages

Useful addresses