How can the quality of service provision and clinical governance in primary care be assessed? This book is designed to help evaluate the way practices interpret their legal obligations, the way the management systems within practices run, and the quality of the systems and processes that most affect the patient care. Quantifying Quality in Primary Care contains frameworks on which to build policies for the smooth running of practices and provides clear insights into attitudes of those working within them, and how to use this information to improve service provision. This straightforward, concise guide will help general practitioners, registrars and managers in primary care improve both service provision and management in the practice.

chapter |2 pages


chapter 1|6 pages

Quality in primary care

chapter 2|6 pages

Using the tool

part |2 pages

Part One: The patients' experience

chapter 3|6 pages

Practice demography

chapter 4|34 pages


chapter 5|22 pages

Building, environment and equipment

part |2 pages

Part Two: Patient management and treatment

chapter 7|14 pages


chapter 8|14 pages

Record keeping and letters

part |2 pages

Part Three: Practice management policies, staff and education

chapter 10|20 pages

Staff employment

chapter 11|22 pages

Communication and team working

chapter 12|20 pages

IT and computerised systems

chapter 14|6 pages

Patient and service user involvement