ABSTRACT
The book presents a holistic approach to organization performance improvements by lessons learned management. Such an approach is required because specific methods, such as debriefing, task management or procedures updates, do not achieve actual improvements. The presented model spans the entire life cycle of lessons learned: Starting from creating new lessons, moving on to knowledge refining and ending with smart integration into the organizational environment so future re-use of knowledge is enabled. The model also addresses other sources of organizational learning including quality processes and employee experience utilization.
TABLE OF CONTENTS
part I|12 pages
The Need
part II|44 pages
Creating the Knowledge
part III|38 pages
Managing Created Knowledge
part IV|10 pages
Returning to the Previous Day
part V|35 pages
Implementing the Life-Cycle Model of Lessons and Good Practices Management