Reducing Risk with Software Process Improvement recommends the critical practices that aid in the successful delivery of software products and services. The author describes the observations that he made over a period of ten years in IT projects and organizations. He focuses on the areas of software development and maintenance, highlighting the mos

chapter 1|6 pages

The Information Age

chapter 2|10 pages

Managing Requirements

chapter 3|14 pages


chapter 4|12 pages

Tracking Progress

chapter 5|12 pages

Assuring Quality

chapter 7|10 pages

Contracting Out

chapter 8|14 pages

Developing Products

chapter 9|10 pages


chapter 10|10 pages

Reviewing and Inspecting

chapter 11|6 pages

Providing Services to Customers

chapter 12|14 pages

Focusing on Processes

chapter 13|8 pages

Training Personnel

chapter 14|8 pages

Managing IT Initiatives

chapter 15|8 pages

Building a Culture

chapter 18|4 pages