ABSTRACT
This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.
TABLE OF CONTENTS
part |2 pages
ALIGN IMPROVEMENT OPPORTUNITIES
part |2 pages
PLAN AND CONDUCT THE KAIZEN EVENT
part |2 pages
IMPLEMENTING SOLUTIONS