We are in an era of high volatility and uncertain outcomes, driven by accelerating technologies, shortened product cycles, fast-changing information, an increasingly mobile workforce, more demanding customers, complex financial markets, ad-hoc public policies, and many other factors that add layers of uncertainty to all future possibilities. While

chapter 1|18 pages

Uncertainty and Flexibility

chapter 3|10 pages

Components of an Organization

chapter 4|34 pages


chapter 5|18 pages


chapter 6|24 pages


chapter 7|30 pages

Flexibility Metrics

chapter 8|18 pages

Diagnostic Kit and Tactics

chapter 9|6 pages

Creating a Flexible Company

chapter 10|12 pages

Flexible Countries and the World