ABSTRACT
This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical
TABLE OF CONTENTS
chapter 1|26 pages
Productivity and Quality Management Concepts
1.1 PRODUCTIVITY AND QUALITY IN THE MODERN BUSINESS ENVIRONMENT