ABSTRACT
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
TABLE OF CONTENTS
part |1 pages
Part One: Technology
part |1 pages
Part Two: Technology
part |1 pages
Part Three: The Internet Cometh
part |1 pages
Part Four: Call Center Ops
part |1 pages
Part Five: Call Centers & The Wider World
part |1 pages
Part Six: Building the Call Center of the Future