ABSTRACT

Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi

chapter |2 pages

PREFACE

chapter |4 pages

INTRODUCTION

chapter 1|26 pages

SETTING THE STAGE

chapter 2|20 pages

MAKING THE MOVE: E-BUSINESS INFRASTRUCTURE

chapter 3|40 pages

ADOPTING A B2B MODEL

chapter 4|24 pages

THE E-TAILERS

chapter 5|60 pages

THE PARTNERS: OUTSOURCING THE TECH

chapter 6|50 pages

SHIPPING

chapter 7|56 pages

LOGISTICS AND/OR FULFILLMENT MODELS

chapter 8|48 pages

STRATEGIZING AND PLANNING FOR AN LFMS

chapter 9|72 pages

FULFILLMENT: IN-HOUSE OR OUTSOURCE?

chapter 11|20 pages

IT'S ALL ABOUT THE CUSTOMER

chapter 12|18 pages

THE 3RS GO GLOBAL