ABSTRACT
Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry
TABLE OF CONTENTS
part |2 pages
Section I. Comprehending Complexity: Solutions for Understanding the Usability of Information
part |2 pages
Section II. Theorizing Complexity: Ideasfor Conceptualizing Usability and Complex Systems
part |2 pages
Section III. Designing for Complexity: Methods of Conceptualizing Design Needs ofComplex Systems
part |2 pages
Section IV. Practical Approaches: Methods for Evaluating Complexity