Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of

chapter 1|6 pages

Introduction to Lean Management

chapter 2|12 pages

Adding Value: Who Is the Customer?

chapter 3|22 pages

Determine Value

chapter 4|16 pages

Mapping the Value Stream

chapter 5|18 pages

Flow and the Pull Principle

chapter 6|14 pages

Mobilize Employees

chapter 7|28 pages

Continuous Improvement with Kaizen Teams

chapter 8|10 pages

Standardization and Compliance

chapter 9|8 pages

The Perfect Public Service Provider

chapter 10|10 pages

The Process-Oriented Organization

chapter 11|8 pages

Lean and Cost Savings

chapter 12|20 pages

Workplace Organization Based on the 5Ss